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DHL Global Forwarding · 2 months ago

Director, Northern Border and International Customs Operations

Port Huron, MI

Full-time

Onsite

Director/Executive

$118K/yr - $158K/yr

10+ years exp

DHL Global Forwarding is a leading logistics provider managing the flow of goods and information across global supply chains. The Director, Northern Border and International Customs Operations will oversee customs brokerage entry processing teams and ensure operational success and profitability through strategic planning and performance management.

AccountingConsultingFinancial ServicesInformation Technology

No H1B

Responsibilities

Organize, delegate, and plan daily operations for the team to ensure efficient workflow

Monitor shipment status within Entry Processing and Records, identify issues, and ensure timely resolution

Support Customer Service with incident and exception management

Build and maintain strong relationships with key internal and external partners

Continuously assess team performance and implement improvement plans as needed

Identify training needs and create development opportunities to build a highly skilled department

Serve as a subject matter expert for operational questions related to serviced accounts

Ensure proper customer onboarding is completed before transitioning to regular operational service

Drive continuous improvement across all operational processes, including offshore functions

Manage HUB customer accounts receivables and address bad debt

Develop and maintain customer relationships, including conducting quarterly business reviews with top clients

Stay informed of upcoming CBP changes and lead internal updates for training, customer communication, and system adjustments

Oversee processing of International Air/Ocean entries and Northern Border Truck shipments

Ensure entries are processed in full compliance with CBP regulations, maintaining an error rate below 1%

Directly manage staffing and processes to meet KPIs, including centralized, offshore, and decentralized vendor teams

Achieve budget targets through effective revenue and cost management

Collaborate regularly with senior internal stakeholders on high-impact issues requiring cross-functional coordination

Contribute to long-term strategic planning and leverage internal networks to drive results

Foster cross-team collaboration, empowerment, and engagement

Qualification

U.S. Customs Broker LicenseStrategic planningProcess improvementFinancial acumenAnalytical skillsTeam managementMicrosoft Office SuiteCommunication skills

Required

Bachelor's degree in a related field and 10+ years of relevant industry experience

Active U.S. Customs Broker License required

Proven ability to develop and execute a strategic vision for customs operations that balances compliance, customer service, commercial impact, and shareholder value

Demonstrated expertise in process improvement and maintaining operational standards

Strong analytical and problem-solving skills

Excellent verbal, written, and interpersonal communication abilities

Proficient in Microsoft Office Suite and other relevant business applications

Effective leadership and team management skills, including coaching and talent development

Solid financial acumen, including budgeting and cost management