Mass Markets ยท 2 months ago
Contact Center Representative I (Entry-Level)
US-TX-Killeen
Full-time
Onsite
New Grad, Entry Level
$14/hr - $14/hr
0+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint. They are hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales campaigns, engaging with customers over the phone to resolve concerns and introduce new products and services.
ConsultingInformation Technology
Responsibilities
Handle inbound and outbound calls in a friendly, timely, and professional manner
Resolve customer issues effectively, aiming for first-call resolution
Research internal systems to locate missing information and collaborate with other departments as needed
Accurately document customer interactions and process claims
Engage in solution-focused conversations to identify the best options for customers
Follow scripts, policies, and procedures while using training resources to provide accurate information
Maintain confidentiality and handle sensitive information appropriately
Escalate complex issues to supervisors or specialized teams when necessary
Attend training sessions and team meetings to stay up to date on systems and procedures
Adhere to assigned schedules and attendance expectations
Qualification
Required
Must be 18 years or older
High school diploma or equivalent
Strong communication and organizational skills
Typing speed of at least 20 words per minute
Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Windows operating systems
Dependable and punctual with strong time management
Ability to troubleshoot and follow up on customer issues
Strong problem-solving and conflict resolution skills
Customer-focused with empathy, patience, and professionalism
Able to multitask, stay focused, and work independently
Team-oriented with a collaborative mindset
Comfortable in a fast-paced, dynamic environment
Excellent interpersonal skills and the ability to build rapport with customers and colleagues
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase