Amneal Pharmaceuticals · 1 day ago
Senior Manager, IT Applications Support
Bridgewater, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$155K/yr - $170K/yr
10+ years expAmneal Pharmaceuticals is a company focused on delivering critical business applications and support. The Senior Manager, IT Applications Support will lead global support for enterprise applications, ensuring their availability and performance while managing a distributed team and strategic partners.
ManufacturingMedicalPharmaceutical
Responsibilities
Lead Level 2 and 3 support teams across the US, India, and Ireland
Ensure 24x7 coverage for critical applications with effective on-call and escalation protocols
Oversee incident, problem, and change management in alignment with ITIL standards
Maintain operational health, upgrades, patches, and performance of global applications, including: ERP: JDE, SAP Business Objects; Quality: Caliber QMS, LIMS; Supply Chain: Coupa P2P, Manhattan WMS, Liaison EDI; Commercial: Veeva CRM, corporate and marketing websites
Standardize support processes, runbooks, and documentation for global consistency
Drive root cause analysis and implement preventive actions
Promote automation, monitoring, and self-service to reduce manual effort and improve resolution speed
Act as the primary escalation point for application performance and support concerns
Conduct regular service reviews with business units to assess satisfaction, gather feedback, and align on priorities
Work closely with IT business partners to understand evolving needs and integrate them into support strategies
Ensure application support activities comply with SOX, FDA, GxP, and ITGC requirements
Maintain auditable change controls, incident records, and access management processes
Support internal and external audits with timely and accurate evidence
Qualification
Required
Bachelors Degree (BA/BS) Engineering
10+ years managing enterprise application support in a global environment
8+ years leading distributed teams and overseeing vendor-managed services
Strong knowledge of ITIL processes (Incident, Problem, Change, Release)
Experience in regulated industries (pharmaceutical, biotech, or similar) with compliance frameworks like FDA, SOX, and GxP
Preferred
ITIL v4 certification
Familiarity with DevOps practices and agile methodologies
Background in ERP, quality systems, and integration platforms
Benefits
Short-term incentive opportunity, such as a bonus or performance-based award
Above-market, diverse and robust health and insurance benefits
Significant 401(k) matching contribution
Programs that help you enjoy your career alongside life’s many other commitments and opportunities
Company
Amneal Pharmaceuticals
Amneal Pharmaceuticals manufactures, markets and/or distributes more than 88 drugs in the United States.
5001-10000 employees
H1B Sponsorship
Amneal Pharmaceuticals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (32)
2023 (33)
2022 (33)
2021 (42)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$3.2B2023-11-16Post Ipo Debt· $2.35B
2018-05-07IPO
2017-10-01Post Ipo Equity· $854M
Leadership Team
Chirag Patel
President & Co-Chief Executive Officer
Recent News
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2025-12-24
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Company data provided by crunchbase