SpotOn · 2 days ago
Manager, Referral Programs
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$102K/yr - $125K/yr
5+ years expSpotOn is a company dedicated to providing independent restaurants with the tools they need to succeed. The Manager, Referral Programs will lead the development, execution, and optimization of referral programs, overseeing operations and managing team members to drive referral-driven growth.
Mobile PaymentsPaymentsSales AutomationSoftware
Responsibilities
Own the vision, roadmap, and performance of the referral programs
Lead, coach, and develop a small team of program coordinators or specialists
Set clear KPIs and track progress toward partner engagement, referrals, conversion, and revenue goals
Collaborate with sales, marketing, operations, and finance leaders to align referral strategy with broader business objectives
Identify areas for program innovation, new partner models, and incentive design improvements
Oversee all incoming referrals and ensure accurate assignment, verification, and tracking
Maintain program integrity by monitoring for fraud, duplicate submissions, and attribution accuracy
Partner with sales and account teams to ensure prompt follow-up on high-quality leads
Manage partner inquiries and troubleshoot referral submission or tracking issues efficiently
Maintain clean and accurate data across CRM and referral platforms
Partner with data and technology teams to create, refine, and validate reports and dashboards
Identify and resolve system issues while ensuring end-to-end visibility of referral performance
Build and nurture relationships with referral partners and internal stakeholders
Oversee the drafting of proposals, agreements, and partner communications
Represent the referral program in internal meetings and leadership updates
Collaborate with marketing to plan partner engagement campaigns, enablement sessions, and events
Oversee monthly payment reviews and approvals for qualified referrals
Maintain transparent records of payouts, reporting, and compliance
Ensure new partners are onboarded and payment-ready with complete documentation
Identify and recruit new referral partners and maintain engagement with active ones
Analyze program data to guide incentive strategy and overall effectiveness
Oversee training materials, process documentation, and partner success resources
Deliver weekly and monthly performance reports with insights and recommendations
Track conversion rates, partner activity, and payout metrics
Maintain up-to-date SOPs and ensure program documentation reflects best practices
Provide mentorship, feedback, and professional development opportunities for direct reports
Foster a collaborative, results-oriented culture grounded in accountability and transparency
Influence stakeholders across departments through data-driven storytelling and clear communication
Manage workload prioritization, delegation, and quality assurance within the team
Qualification
Required
5+ years of experience in partnerships, referral marketing, channel management, or sales operations
2+ years of people management experience leading direct reports or cross-functional initiatives
Proven success developing and scaling partner or referral programs in a high-growth environment
Strong analytical mindset with experience using CRM and referral management platforms (e.g., Salesforce, HubSpot, PartnerStack)
Exceptional communication, leadership, and relationship-building skills
High attention to detail, data integrity, and process ownership
Ability to balance hands-on execution with strategic oversight
Benefits
Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
Company
SpotOn
SpotOn provides mobile payment technology and a management system for restaurants and small businesses.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$918MKey Investors
Dragoneer Investment GroupAndreessen HorowitzDST Global
2022-05-18Series F· $300M
2021-09-13Series E· $300M
2021-05-25Series D· $125M
Leadership Team
Zach Hyman
Co-Founder
Mark Walz
Chief Technology Officer
Recent News
2025-12-02
2025-11-08
Company data provided by crunchbase