Semgrep · 2 months ago
Senior Technical Support Engineer
United States
Full-time
Remote
Mid, Senior Level
$101K/yr - $119K/yr
2+ years expSemgrep is on a mission to make world-class software security available to everyone by building powerful and fast program analysis tools. The Senior Technical Support Engineer will enhance the customer experience by troubleshooting technical issues and collaborating with various teams to drive improvements and efficiency.
Cyber SecurityNetwork SecuritySecuritySoftware
Responsibilities
Understand, reproduce and resolve complicated technical issues supporting AppSec Engineers, Security Engineers, and Software Engineers
Drive an operational mindset with managing support tickets - ensuring data and systems are updated to resolve tickets and identify areas of improvement for the customer experience
Be the voice of the customer to help prioritize recurring feature requests with our product and engineering teams
Help our team scale over time - write documentation, create troubleshooting playbooks, develop new tooling/training/processes that drive efficiency
Participate in on-call duties to cover urgent tickets for regional holidays, Semgrep company holidays, and a global rotation for weekend support
Qualification
Required
Excellent written and verbal communication skills
A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc
Familiarity with Web Application Security concepts including OWASP Top 10
Basic understanding of API and Webhooks
A genuine interest and passion for helping solve problems, with a high degree of empathy for the customer experience
2+ years of experience working in a technical customer support role or former experience as a software engineer
Ability to work 9am - 6pm local time Monday through Friday; plus availability for rotational on-call support for weekend/holiday rotation
Preferred
Prior experience in a fast-paced, tech environment is helpful, but we are more interested in your problem solving skills than your pedigree
Benefits
Equity
Comprehensive health plans
Generous vacation time
401k
Learning stipends
Company
Semgrep
Semgrep is an application security platform that scans code for bugs, security vulnerabilities, and enforce coding standards.
201-500 employees
H1B Sponsorship
Semgrep has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (1)
2023 (1)
Funding
Current Stage
Late StageTotal Funding
$193MKey Investors
Menlo VenturesLightspeed Venture PartnersFelicis
2025-02-05Series D· $100M
2023-04-18Series C· $53M
2021-07-07Series B· $27M
Leadership Team
Isaac Evans
Founder, CEO
Drew Dennison
Co-Founder, CTO
Recent News
felicis.com
2025-12-29
2025-12-02
2025-10-31
Company data provided by crunchbase