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Attain · 2 months ago

Associate Director of Client Services

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

7+ years exp

Attain is a company focused on empowering consumers and businesses through a data-driven platform. The Associate Director of Client Services will lead a team managing advertiser and agency relationships, ensuring client satisfaction and driving growth in data and measurement solutions.

Advertising

Growth Opportunities

Responsibilities

Manage, mentor, and inspire a team of Client Services Managers and Specialists to deliver exceptional client experiences and business outcomes

Set clear goals, define success metrics, and provide regular feedback and professional development opportunities

Foster a culture of collaboration, accountability, and innovation within the team

Partner with senior leadership to forecast resource needs and shape organizational structure as the business scales

Serve as executive sponsor for key clients, ensuring strategic alignment, satisfaction, and retention

Guide your team in developing and executing account plans that drive measurable business growth for clients and Attain

Collaborate with Sales leadership to identify upsell and cross-sell opportunities, and to expand our data activation and measurement footprint

Oversee campaign strategy, performance, and reporting quality across the team, ensuring excellence in execution

Establish and evolve scalable processes for campaign management, reporting, and client communication

Partner with Product, Data, and Engineering to surface client feedback and influence product development

Develop best practices and playbooks to enhance efficiency and consistency across all client engagements

Track and report on team performance, client satisfaction, and revenue impact

Represent Client Services in internal strategy discussions and company-wide initiatives

Educate internal teams and clients on programmatic media trends, measurement best practices, and Attain’s evolving capabilities

Serve as a senior ambassador for Attain in the marketplace through client presentations, conferences, and industry events

Qualification

Digital advertisingProgrammatic mediaData-driven marketingTeam managementAnalytical skillsClient relationship managementCommunication skillsPresentation skillsLeadership