Attentive · 1 day ago
Senior Customer Success Manager, Strategic (West)
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $150K/yr
5+ years expAttentive is an AI marketing platform focused on 1:1 personalization, redefining brand and customer connections. The Senior Customer Success Manager will own relationships with strategic clients, guiding their program strategy and ensuring value delivery throughout the client lifecycle.
Artificial Intelligence (AI)Email MarketingMarketing AutomationMessagingMobilePersonalization
Hiring Manager
Anita Lee
Responsibilities
Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals
Work independently to deliver a “consultant” perspective in all customer interactions
Regularly lead and present at customer meetings, both in-person and over video conference
Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
Qualification
Required
5+ years of CS or Account Management experience required (ideally at a marketing/software company)
Strong understanding of growth and retention techniques and strategies
Previously have worked closely with engineering and product teams to define requirement and implement solutions
Comfortable learning new software (for design, data management, and internal tools)
Experience navigating complex work processes, tight timelines, and changing teams
Extremely detail oriented and organized
Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools
Interest in software and entrepreneurship
Benefits
Health & wellness
Equity
Benefits
Company
Attentive
Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions.
1001-5000 employees
H1B Sponsorship
Attentive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (21)
2023 (10)
2022 (8)
2021 (8)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$863MKey Investors
CoatueSequoia CapitalBain Capital Ventures
2023-08-17Secondary Market
2021-03-24Series E· $470M
2020-09-23Series D· $230M
Leadership Team
Amit Jhawar
Chief Executive Officer
Todd Berman
VP of Engineering
Recent News
Sequoia Capital
2026-01-05
2025-09-04
Company data provided by crunchbase