Aurora · 2 months ago
Senior Incident Commander
Dallas, Texas
Full-time
Onsite
Senior Level
$115K/yr - $184K/yr
5+ years expAurora Innovation is committed to delivering the benefits of self-driving technology safely and efficiently. They are seeking a Senior Incident Commander to lead the enterprise-wide technical incident response function, managing high-severity incidents across software, hardware, IT, and cybersecurity domains while ensuring effective communication and continuous improvement.
AutomotiveAutonomous VehiclesElectric VehicleTransportation
Responsibilities
Lead Incident Command: Lead as the Incident Commander by establishing command and control over technical cross-functional incidents. You will orchestrate response efforts, make decisive real-time decisions, and establish a common operating picture for all stakeholders
Manage Escalations & Stakeholders: Manage and prioritize escalations, ensuring targeted stakeholder representation (e.g., Software/Hardware, Cybersecurity, Network, IT, Legal, Ops, Safety, Policy, & Communications) throughout the incident lifecycle
Drive Continuous Improvement: Lead thorough incident retrospectives to accurately document events and identify root causes. You will define actionable follow-ups and track their implementation to continuously enhance safety, efficiency, and overall incident response capabilities for our distributed team, ensuring lessons learned are integrated back into processes
Develop Cross-Functional Partnerships: Develop robust cross-functional partnerships to proactively understand stakeholder concerns during events. You will collaborate closely with a wide variety of technical teams, providing critical support and guidance during real-time incident response to maintain seamless 24/7 coverage
Deliver Executive Communications: Deliver executive-level communications on active incidents and present comprehensive analyses of important outcomes, trends, and strategic insights from past events to leadership and a global audience
Qualification
Required
5+ years of direct experience in a command-oriented role such as incident management, crisis response, Site Reliability Engineering (SRE), NOC/SOC leadership, or military/first-responder operations, having served as an Incident Commander or lead responder for high-stakes technical events
A strong, holistic understanding of the interconnectedness of complex systems, including on-vehicle compute, enterprise IT infrastructure, cloud services, Network Operations (NOC), and Security Operations (SOC). You don't need to be a subject matter expert in all areas, but you must be able to facilitate and drive technical conversations to successful outcomes
Understanding of the principles of monitoring and observability in complex, distributed systems
Demonstrated capability to remain calm and decisive under pressure, efficiently coordinating response efforts and making sound judgments in rapidly evolving, high-stakes situations
Experience briefing senior executives and leadership in real-time on complex, fast-moving incidents, articulating technical details, impact, and proposed resolutions clearly and concisely. Strong command and control presence
Exceptional attention to detail with a track record of meticulously documenting incident timelines, contributing factors, and post-incident analysis to drive accurate reporting and continuous improvement
Willingness and ability to participate in a 24/7 on-call rotation, demonstrating flexibility to cover shifts as part of a global incident response capability
Preferred
An advanced degree in a relevant field such as Emergency Management, Computer Science, Business, Operations, Law, or a related discipline
Experience leading crisis and incident response as an Incident Commander in a large-scale tech environment
Proven ability to effectively interact with and/or report to external stakeholders (e.g., regulatory agencies, and legal counsel)
Experience in high tech and/or highly regulated industries such as Autonomous Vehicles, Maritime, Aviation, or similar sectors
Certifications or experience in command frameworks such as FEMA's National Incident Management System (NIMS/ICS), indicating a structured approach to incident handling
Experience with event mapping initiatives to enhance incident action planning and promote stakeholder coordination
Benefits
Annual bonus
Equity compensation
Benefits
Company
Aurora
Aurora is building self-driving technology to operate multiple vehicle types, from freight-hauling trucks to ride-hailing passenger ones.
1001-5000 employees
H1B Sponsorship
Aurora has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (51)
2023 (91)
2022 (77)
2021 (38)
2020 (51)
Funding
Current Stage
Public CompanyTotal Funding
$4.19BKey Investors
UberSequoia Capital
2024-08-01Post Ipo Equity· $483M
2023-07-19Post Ipo Equity· $820M
2021-11-04Post Ipo Equity· $1.8B
Leadership Team
Chris Urmson
CEO and co-founder
David Maday
Chief Financial Officer
Recent News
2025-12-24
Company data provided by crunchbase