Replit · 2 months ago
Premium Support Engineer
Foster City, CA (Hybrid) In office M,W,F
Full-time
Hybrid
Mid Level
$185K/yr - $220K/yr
3+ years expReplit is a software creation platform that democratizes application development for millions of users worldwide. As a Premium Support Engineer, you will provide expert technical support to high-value customers, ensuring timely resolutions and maintaining high standards of communication and service quality.
Artificial Intelligence (AI)Cloud ComputingDeveloper ToolsInformation TechnologySoftware
Responsibilities
Provide swift, high-priority support to Premium customers, responding within strict SLAs
Diagnose, reproduce, and resolve complex technical issues across the Replit platform
Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication
Lead customer-facing communications during outages or incidents
Identify recurring issues and collaborate internally to reduce time-to-resolution
Contribute to internal tooling, automation, and documentation that improves team efficiency
Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience
Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality
Qualification
Required
3+ years in technical support, developer support, or systems engineering
Experience providing rapid-response support to high-value or enterprise customers
Strong debugging skills with JavaScript, Python, or similar languages
Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly
Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities
Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure
A proactive, ownership-driven mindset and genuine empathy for customers building on Replit
Preferred
Has used Replit in the last 3 to 6 months
Experience working with IDEs, terminals, or other common developer tools
Experience with AI tools (Claude, ChatGPT, etc.)
Benefits
Competitive Salary & Equity
401(k) Program
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Commuter Benefits
Monthly Wellness Stipend
Autonoumous Work Environement
In Office Set-Up Reimbursement
Flexible Time Off (FTO) + Holidays
Quarterly Team Gatherings
In Office Amenities
Company
Replit
Replit is the most secure agentic platform for production-ready apps.
51-200 employees
H1B Sponsorship
Replit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (5)
2023 (2)
2022 (2)
Funding
Current Stage
Growth StageTotal Funding
$472.02MKey Investors
Prysm CapitalCraft VenturesAndreessen Horowitz
2025-07-30Series C· $250M
2023-11-06Series B· $20M
2023-04-25Series B· $97.4M
Leadership Team
Amjad Masad
CEO
Faris Masad
CO-founder and Engineer
Recent News
2026-01-09
2026-01-09
Company data provided by crunchbase