NEOGOV · 2 months ago
NTECC-Emergency Communications Operations Manager
Carrollton, TX
Full-time
Onsite
Senior Level
$98K/yr - $137K/yr
5+ years expNEOGOV is seeking an Operations Manager for the North Texas Emergency Communications Center (NTECC). This role involves overseeing daily operations, managing staff, and ensuring the effective delivery of emergency communications services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Supervises assigned employees; prioritizes and assigns work; conducts performance evaluations to ensure staff are sufficiently trained; makes hiring, termination, and disciplinary recommendations
Facilitates employee relations, to include mediating workplace conflicts, advising and assisting in the resolution of grievances, preparing management responses, participating, and advising in employee performance management processes, participates in conducting internal investigations
Assesses daily activities of direct reports; reviews dispatch audio recordings; evaluates statistical reports; counsels and mentors assigned employees as needed
Monitors equipment and works with NTECC staff and vendors to resolve equipment failures
Contributes to the development of the annual budget
Participates in the development and review of policies, procedures, long and short-range plans and strategy guidelines for operations to ensure reliable emergency communications
Must be available to respond to critical issues during non-business hours
Supports the NTECC culture by assisting co-workers as needed with guidance and training
Supports the relationship between the NTECC and the public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and NTECC staff
Maintains high level of confidential and sensitive information in a discrete and professional manner
Maintains the integrity, professionalism, values, and goals of the NTECC by assuring that all rules and regulations are followed, and that accountability and public trust are preserved
Punctual and regular attendance to/at work; work the assigned schedule and comply with the timekeeping policies and procedures. Able to work in a 24/7 work environment (weekends, holidays, inclement weather) and any shift (day or night). Must be available to respond to critical issues during non-business hours
Performs other duties as assigned
Qualification
Required
Bachelor's degree in Business, Public Administration, Communications, or related field
Five (5) years of progressively responsible experience in a public safety communications center which includes supervisory responsibilities
Knowledge of public safety strategies, practices, and technologies
Must be at least 18 years of age
Must pass all applicable pre-employment screenings to include a drug screen and background investigation
Communicate clearly and concisely both verbally and in writing
Must read, write, and speak English
A valid Texas Driver's License may be required or be able to obtain one within 90 days of employment
Must be able to pass FBI criminal background fingerprint check and comply with state and federal requirements for criminal justice information security standards
Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements
Position requires successful completion of all required certifications within (1) year and continuous education training for current license(s). Certifications include Texas Commission on Law Enforcement (TCOLE) Public Safety Telecommunicator License; NCIC/TCIC full access, CPR, IAED Emergency Medical Dispatch and IAED Emergency Fire Dispatch
Depending on the needs of the NTECC, additional licenses and certifications may be required
Benefits
Medical, Dental and Vision insurance for employees and their dependents that will begin from date of hire.
Medical premiums are as low as $0.00 per paycheck for employee only coverage.
Dental premiums are covered at 100% for employee only coverage.
Addison participates in the Texas Municipal Retirement System (TMRS) with a 7% employee contribution with 14% Town contribution at retirement.
Fully vested after 5 years.
Optional deferred compensation 457 Plan with 2/3 Town matching contribution, up to 4% after new hire trial period.
Tuition reimbursement program at 50% of tuition cost.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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