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Conviva Senior Primary Care · 4 days ago

Bilingual Center Administrator

Orange City, FL

Full-time

Onsite

Mid, Senior Level

$71K/yr - $98K/yr

3+ years exp

Conviva Senior Primary Care is dedicated to providing proactive and preventive care to seniors. The Bilingual Center Administrator will lead the daily operations of senior primary care centers, ensuring optimal patient outcomes and compliance with healthcare regulations while fostering a positive team culture.

Hospital & Health Care

Responsibilities

Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example, while supervising and managing Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules

Ensure adherence to state and federal regulations

Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results

Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming

Manage center associates ensuring sufficient staff, onboarding new associates, including providers, and ongoing training and development

Conduct monthly meetings with Regional AOD, AMDs, and providers

Monitor and improve NPS Scores, providing explanations and conducting service recovery requests

Foster effective collaboration and communication with colleagues, patients, and key stakeholders

Provide assistance with administrative duties such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling, etc

Commitment to creating patient-centric environments and fostering a culture of care and connection

Deliver service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making

Partner with clinical leadership to address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition

Conduct monthly safety audits, performing audits of clinical logs to ensure compliance and quality, manage MSDS and OSHA concerns, and address clinic operation opportunities

Collaborate with providers on patient terminations in collaboration with risk management

Collaborate with clinical dyad partners, meeting regularly to align on clinical and operational goals and building high-performing teams with clinical and operational staff

Maintain regular communication to align on performance, strategies, and team management

Ensure unified decision-making and consistent messaging for cohesive leadership

Work together towards common goals that support the mission, vision, and values, along with overall patient experience outcomes

Manage clinic/market dynamics and engagement interdependently

Monitor and communicate incentive plans effectively

Collaborate with clinical dyad partners to develop provider engagement strategy plan to mitigate turnover, improve provider satisfaction and burnout

Qualification

Operational leadershipHealthcare practice managementRegulationsElectronic Medical Records (EMRs)Financial acumenBilingual EnglishSpanishPatient-centric focusCPR certificationInterpersonal skillsTeam managementCollaboration skills

Required

Must be able to work at the Conviva clinic located at: Orange city

Must be bilingual English and Spanish

3+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams

Healthcare practice management experience

Understanding of state and federal healthcare regulations

Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools

Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff

Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB

Current CPR certification Associates working in the State of Florida will need ACHA Level II Background clearance

Preferred

Bachelor's degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor's degree, 5+ years of Healthcare Administration/Leadership experience

Full-risk VBC experience

Basic knowledge of Population Health Strategy

Familiarity with Medicare

Experience managing a budget of $500,000+