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Samaritan's Purse · 1 day ago

Service Desk Analyst I

Boone, NC

Full-time

Onsite

Entry Level

1+ years exp

Samaritan's Purse is seeking a Service Desk Analyst I to join their team in Boone, NC. The role involves delivering quality customer service by providing support on technology services and products, responding to service desk requests, and handling IT troubleshooting issues.

Non Profit

Growth Opportunities

Responsibilities

Maintain your personal relationship with Jesus Christ and be an effective witness for Him

Support technical issues in person or by remote tools as needed. Alert management of recurring problems or patterns

Log and track all Service Desk interactions into the Service Desk ticketing system

Handle basic to moderately complex IT troubleshooting issues, including hardware, software, and basic system issues

Create documentation and procedures for specific tasks, including installation of various software

Proactively maintain user IT systems to ensure proper and secure functionality. Analyzes methods to improve efficiency, security, and customer experience

Provide on-call support, even after hours, as needed by management to fulfill the department Service Level Agreement and Internal Operating Procedures

Research and recommend new hardware and/or software solutions to improve efficiency and resolve business problems

Analyze, design, document, test, report, diagnose, and resolve advanced Service Desk troubleshooting issues

All other duties as assigned

Qualification

IT troubleshootingService Desk ticketingUser IT systems maintenanceHardwareSoftware solutionsTechnical documentationCustomer serviceCompassionate actionCommunication skillsTeam collaborationProblem-solvingTime management

Required

Bachelor's Degree in Information Technology or related field and one (1) to two (2) years of experience, or Associate's Degree and one (1) to three (3) years of related work experience and/or training

An equivalent combination of education and experience will be considered

Comprehensive knowledge of computers and laptops, including new builds, repairs, and ongoing maintenance

Ability to read, analyze, and interpret business publications, technical documentation, and regulations, as well as write reports, business correspondence, and procedure manuals

Fluency in English (required)