Candescent · 1 day ago
Marketplace Relationship Owner
United States
Full-time
Remote
Mid Level
3+ years expCandescent is a leading cloud-based digital banking solutions provider for financial institutions. They are seeking a detail-oriented Marketplace Relationship Owner to manage and grow relationships within their partner marketplace, ensuring fintech partners thrive through effective onboarding and ongoing support.
BankingFinancial ServicesSaaS
Responsibilities
Own the onboarding and relationship management process for Candescent’s marketplace partners
Ensure partners complete all onboarding requirements and are properly represented in the marketplace
Serve as the primary point of contact for partner questions, troubleshooting, and ongoing support
Collaborate with the Marketplace Business Owner to analyze partner performance and engagement data and take action accordingly
Maintain documentation, checklists, and communications that support a consistent and high-quality partner experience
Advocate for partner needs internally while ensuring alignment with Candescent’s goals and standards
Help build a scalable relationship management framework that supports growth and operational excellence
Qualification
Required
3–6 years of experience in partner management, customer success, operations, or onboarding roles
Strong organizational skills and attention to detail
Excellent communication and interpersonal skills
Collaborative mindset with the ability to work cross-functionally
Experience working with FinTech's or in a partnership capacity is highly valuable
Comfortable managing multiple priorities and solving problems in real time
Preferred
Experience in fintech, SaaS, or platform businesses
Familiarity with onboarding workflows, CRM tools, and partner portals
Background in operations, customer success, or ecosystem enablement
Passion for helping partners succeed and grow
Company
Candescent
Candescent is a digital banking platform that offers online banking, account openings, and digital transaction services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Donald Chesnut
Chief Design Officer
Gareth Gaston
Chief Product Officer
Recent News
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