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Salem Five Bank · 2 months ago

Branch Manager II

Sudbury, MA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $110K/yr

6+ years exp

Salem Five Bank is a growing regional financial services organization with a rich history of over 160 years. The Branch Manager II will create a customer-centric environment, lead and develop team members, and drive business growth through community involvement and sales management.

BankingFinanceFinancial ServicesMortgage

Responsibilities

Create a customer-centric environment in which building strong relationships is a fundamental priority

Through successful relationship-building, become a trusted advisor capable of serving our customers’ most complex financial needs

Inspire and motivate team members, offer recognition and reward, and lead by example

Through tested techniques, engage in meaningful coaching sessions, both formal and informal

Identify talent, develop team members through training, regular coaching, and conducting quality performance assessments

Empower team members, foster their professional growth, and develop succession plans

Engage in recruitment efforts at job fairs, networking events, community events, etc. Develop a pipeline of talent

Consistently apply Human Resource policy for routine aspects of management, and as performance issues arise

Identify sales opportunities, deepen existing relationships, and grow Salem Five’s market share in the communities it serves

Through networking and community connections, develop relationships with business owners, schedule and conduct meetings at their locations, assess their needs in your capacity as a trusted financial advisor, and offer banking solutions to help them manage and grow their businesses. In collaboration with internal business partners, conduct joint meetings as appropriate and refer additional business, merchant, insurance, and investment services

Establish and communicate clear sales goals and performance expectations for members of the team and employ consistent sales management practices to include conducting team meetings, sharing of results and progress toward goals, managing participation in corporate and divisional campaigns, and celebrating successes

Ensure the effective use of a defined sales process to include prospecting, business calling/meeting, needs-assessment, offering solutions/closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Bank’s system of record

Maintain active community involvement and membership in appropriate local civic groups to network and develop the Salem Five brand

Exhibit strong public speaking skills for sales, management, and marketing of the Salem Five brand in the community

Lead and encourage staff support of retail events in all markets

Have a general understanding of banking financials to include income statement and balance sheet and have the ability to manage the elements of each that are within the incumbent’s control and authority

Recommend financial services solutions based upon needs identified through clients’ financial statement analysis