NEOGOV · 2 months ago
NTECC-Chief Emergency Communications Officer
Carrollton, TX
Full-time
Onsite
Director/Executive
$137K/yr - $192K/yr
7+ years expNEOGOV is seeking a Chief Emergency Communications Officer (CECO) to lead the North Texas Emergency Communications Center (NTECC). This role is responsible for shaping operational strategy, employee engagement initiatives, and workforce development while overseeing daily dispatch operations and promoting a positive organizational culture.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Collaborate with the executive team to set long- and short-term strategic priorities aligned with NTECC’s mission, vision, and organizational goals
Oversee daily business and administrative operations, improving operating procedures and ensuring optimal efficiency
Translate the CEO’s vision and strategy into actionable plans and goals, implementing them throughout the organization
Lead initiatives focused on strengthening organizational culture, employee engagement, wellness, and professional growth
Direct and support the Operations Manager in managing daily operations of the emergency communications center
Oversee the development, implementation, and continuous improvement of employee training, and development programs
Cultivate a coaching and feedback culture, including designing leadership development and succession planning efforts
Evaluate organizational performance metrics, staffing needs, and employee feedback to identify and act on areas for operational and cultural improvement
Serve as a liaison between operations, training, and executive leadership to ensure smooth communication and unified direction
Participate in policy and procedure development with a focus on people-centered, forward-thinking practices
Guide cross-departmental collaboration to foster transparency, shared goals, and accountability across teams
Represent NTECC at local, regional, and national forums related to organizational development and public safety operations
Promote NTECC’s values by modeling integrity, inclusivity, innovation, and teamwork
Support diversity, equity, and inclusion efforts within NTECC through policy advocacy and engagement strategies
Punctual and regular attendance at work; work the assigned schedule and comply with the timekeeping policies and procedures. Able to work in a 24/7 work environment (weekends, holidays, inclement weather) and any shift (day or night)
Performs other duties as assigned
Qualification
Required
Bachelor's degree in Business, Public Administration, Communications, or related field
Seven (7) years of progressively responsible experience in a public safety communications center which includes supervisory and/or management responsibilities
Experience in preparation and analysis of budgets, development and implementation of policies and procedures
Must pass all applicable pre-employment screenings to include a drug screen and background investigation
Communicating clearly and concisely verbally, and relaying details accurately
Must speak, read, and write in English
A valid Texas Driver's License may be required or be able to obtain one within 90 days of employment
Must be able to pass FBI criminal background fingerprint check and comply with state and federal requirements for criminal justice information security standards
Position requires successful completion of all required certifications within one (1) year. Certifications include Texas Commission on Law Enforcement (TCOLE) Public Safety Telecommunicator License
Ability to supervise and develop high-performing teams in a dynamic, mission-critical environment
Knowledge of emergency communications operations, public safety systems, and related legal/regulatory frameworks
Experience with needs assessments, training program development, and employee performance evaluation
Familiarity with change management methodologies and continuous improvement frameworks
Strategic thinking and problem-solving skills with the ability to lead transformative organizational initiatives
Expertise in employee engagement, workforce development, and organizational culture building
Strong leadership and communication abilities with a people-centered mindset
Preferred
Knowledge of public safety strategies, practices and technologies preferred
Public safety experience preferred
Benefits
Medical, Dental and Vision insurance for employees and their dependents that will begin from date of hire.
Medical premiums are as low as $0.00 per paycheck for employee only coverage and dental premiums are covered at 100% for employee only coverage.
Addison participates in the Texas Municipal Retirement System (TMRS) with a 7% employee contribution with 14% Town contribution at retirement.
Fully vested after 5 years.
Optional deferred compensation 457 Plan with 2/3 Town matching contribution, up to 4% after new hire trial period.
Tuition reimbursement program at 50% of tuition cost.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase