Smarte Carte · 2 months ago
Wheelchair Agent - EWR Newark Liberty Airport - Part Time
Newark, NJ
Part-time
Onsite
New Grad, Entry Level
$19.50/hr - $20.50/hrSmarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts and other passenger services. They are seeking a Wheelchair Agent to ensure the safe transporting of passengers with mobility issues, providing exceptional customer service and assisting with luggage transport.
ConsumerConsumer ElectronicsConsumer GoodsRetail
Responsibilities
Responsible for transporting arriving and departing wheelchair passengers to terminals gates and other areas across the airport
Assist passengers with transport of luggage
Conduct daily inspections of wheelchairs for necessary repairs and maintenance
Ensure completion of required wheelchair or incident reports
Follow proper safety requirements when transporting and assisting passengers in and out of wheelchair
Provide exceptional customer service and greet passengers in a welcoming and friendly manner
Follow airport security regulations; display required security badge
Assist with luggage carts as needed
Additional duties as assigned by management
Qualification
Required
Able to lift up to 75 lbs and push wheelchair passenger weighing up to 300lbs
Skilled in navigating wheelchairs over various surfaces, including inclines, and in crowded or confined spaces
Ability to transfer wheelchair passengers to and from airplane seat
Computer and Smart Phone proficient
Capable of standing for extended periods
Must be at least 18 years of age
Excellent customer service and verbal communication skills
Ability to complete all required training including airport compliance
Ability to get an airport badge required
Friendly, compassionate, and attentive to the needs of passengers
Ability to communicate clearly, respectfully and professionally with passengers and other staff members
Strong teamwork and coordination abilities
Maintain a positive attitude and professionalism in high pressure situations
Able to assess and monitor passengers' comfort and safety during transport
Capable of identifying any potential safety issues with the wheelchair
Ability to handle difficult or emergency situations with calm and professionalism
Managing one's own time
Technologically adept and receptive to learn computer-based reporting tools
Maintains an enthusiastic and positive 'Can Do' attitude, that fosters teamwork and unity
Capable of focusing on the 'Big Picture' rather than immediate short-term effects
Ability to apply the appropriate level of workplace flexibility
High degree of integrity and self-discipline
Lift and carry 75 lbs
Push/Pull 75 – 300 pounds
Walk and stand for duration of shift
Work in seasonal weather conditions out of doors
Benefits
Company Paid Sick Time
Matching 401k
Overtime and Holiday Overtime
$5 a month paid for monthly cellular phone allowance
Company
Smarte Carte
Smarte Carte is a provider of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs.
Founded in 1967
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-10-15Acquired
Leadership Team
Drew Niemeyer
Chief Executive Officer
Scott Warren
Chief Financial Officer
Company data provided by crunchbase