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Broadview Federal Credit Union · 1 day ago

Senior Vice President, Branch Network Western NY Region

Buffalo, NY

Full-time

Onsite

Senior Level, Lead/Staff

$215K/yr - $230K/yr

10+ years exp

Broadview Federal Credit Union is a company that truly cares about its employees, members, and community. The Senior Vice President, Branch Network Western New York Region is a strategic leader responsible for driving growth and enhancing member engagement across the retail network in the WNY region.

CreditEducationFinanceFinancial Services

Responsibilities

Translates enterprise strategy into actionable plans, budgets, and performance measures that prioritize member service, market expansion, and operational excellence

Leads and optimizes retail branch operations, ensuring alignment with strategic goals and delivering efficient, high-impact member experiences

Champions a member-first culture, continuously improving multichannel engagement and simplifying interactions across physical and digital touchpoints

Collaborates with executive leadership and cross-functional teams to drive strategic initiatives, resolve challenges, and support enterprise-wide goals

Drives innovation in products, services, and delivery models to meet evolving member needs and enhance competitive positioning

Leverages data and analytics to inform decision-making, monitor performance, and identify opportunities for growth and market penetration

Partners with Directors of Regional Branch Experience to support employee development, foster continuous learning, and build leadership capacity

Cultivates a high-performance culture rooted in inclusion, accountability, and alignment with Broadview’s values and tenets

Provides strategic people leadership, offering recognition, feedback, and coaching to reinforce performance and engagement

Strengthens Broadview’s community presence through outreach, partnerships, and financial wellness initiatives that reflect our commitment to impact

Identifies and executes opportunities for physical branch expansion and strategic partnership to grow market share in WNY

Qualification

Retail banking experienceStrategic executionBranch operations leadershipFinancial acumenData analytics proficiencyMember engagement strategiesCommunity engagementDiversityInclusionChange managementPartnership cultivationEmployee engagementCustomer service focusTeam leadership

Required

Bachelor's degree in Business, Finance, or related field; MBA preferred

10–15 years of progressive leadership experience in retail banking or financial services, with a proven track record in branch operations, member engagement, and strategic execution

Proven success in launching new retail locations, entering new markets, or scaling member acquisition strategies

Demonstrated ability to set strategic direction, lead high-performing teams, and deliver measurable results

Strong financial acumen, with experience in budgeting, forecasting, and performance analysis

Proficiency in leveraging data and analytics to inform strategy and decision-making

Skilled in cultivating partnerships and cross-functional collaboration to advance organizational goals

Proven success in driving execution, inspiring excellence, and leading change in dynamic environments

Proven ability to build and lead diverse teams, foster diversity of thought, and create inclusive environments that support innovation and performance

Commitment to delivering exceptional member service, fostering employee engagement, and advancing community impact