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The Bridge · 2 weeks ago

Assistant Program Coordinator - Residential Services

Bronx, NY

Full-time

Onsite

Entry, Mid Level

1+ years exp

The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers. The Assistant Program Coordinator for the Bronx Scatter Site program supports daily operations and service delivery for adults with histories of homelessness and serious mental illness, overseeing case managers, maintaining documentation compliance, and providing client support.

Health CareMental HealthOutpatient CareRehabilitationResidential

Responsibilities

Assist the Program Coordinator in supervising and coordinating the delivery and documentation of services to adults with histories of homelessness, serious mental illness, and/or substance use disorders who are living independently in community apartments

Carry a caseload and complete all required documentation

Ensure case records are current and accurate, including monthly progress notes, collateral contact notes, support plans, assessments, and consents

Conduct apartment inspections in the community, including in multi-story buildings, using stairs and public transportation (unlimited MetroCard provided)

Supervise case managers, often in the community during joint visits

Train staff in the field to provide culturally sensitive, client-centered support services

Prepare programs for audits and site visits by funding and regulatory agencies

Provide education and assistance to clients, including benefits support, housing applications, referrals to primary and behavioral health care, and other housing-related services

Interact with the client population in a polite and professional manner while maintaining personal boundaries; must be able to remain composed during crisis situations and engage individuals who may present behavioral challenges

Demonstrate the ability to work with clients, families, and staff in a caring and respectful manner, with appropriate understanding and consideration for cultural differences

Immediately report serious incidents, incident allegations, or sensitive situations to supervisors

Be available for 24-hour crisis intervention on a rotating on-call schedule with other supervisory staff

Qualification

Crisis interventionSupervisory experienceCase managementAWARDSTime managementCultural sensitivityStress resistanceCPR certificationFirst Aid certificationAED certificationCPI certificationNaloxone certificationTeam playerProblem-solvingFlexibility