Apple · 2 months ago
Operations Engineering Program Manager, AppleCare (NPI Operations, Supply Chain Mgmt, Product Operations, Service Operations)
San Francisco Bay Area
Full-time
Onsite
Senior Level
$157K/yr - $282K/yr
5+ years expApple is a company known for its extraordinary products and innovative services. The Operations Engineering Program Manager will lead projects related to operational strategy and execution for hardware products, ensuring product readiness and managing supply chain programs across geographies.
AppsArtificial Intelligence (AI)BroadcastingConsumer ElectronicsDigital EntertainmentMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Independently develop and manage all aspects of project including: scope, timelines, and deliverables; communication and organizational alignment; risk management, Success definition and measurement; Issue resolution
Primary representative for AppleCare to other organizations (Product Design, Product Operations, Logistics, Environmental Supply Chain Initiatives, Retail, Business Development & Legal) to realize opportunities in the areas of refurbishment, trade-in initiatives, business-to-business initiatives, supply chain design, warehouse/OEM operational efficiency and system improvements
Work closely with the internal planning and readiness teams to ensure appropriate synchronization of new product launch efforts with business team (Marketing/SDM/Sales)
Overall responsibility to ensure all aspects of iOS refurb program launches and continuous improvement
Develop and present compelling business cases and implement solutions that improve quality and cost using data analytics by leveraging data analytics to drive evidence-based decision-making
Understand key cost drivers and recommend options between competing strategies based on effective cost/benefit analysis. Use business and supply chain knowledge to analyze competing options
Assess, analyze, consolidate, and communicate risk and status clearly and succinctly to management, raising key issues and presenting options for resolution to the cross-functional executive team
Qualification
Required
B.S. degree in related field plus 7 years of related experience, or advanced degree plus 5 years of related experience
Engineering degree and MBA is desirable
Work experience as a project/program manager in any one or more of the following areas: New Products Introduction, Supply Chain Management, Product Operations or Service Operations
Strong analytical skills required (cost benefit, return on investment analysis)
Strong Excel skills
Skilled in analyzing data, generating insights, and driving data-informed decisions
Excellent product or project management qualifications
Proven experience leading supply chain business project
Design/process mapping capability
Ability to effectively work with cross functional teams to understand requirements and convert them to executable project plans
Comfortable working in a fast-paced, collaborative environment
Excellent presentation, written and verbal communication skills, with demonstrated experience presenting at all levels
Strong leadership capabilities
Ability to think strategically and execute tactically
Persistent attention to detail
High level of comfort working with numbers
Preferred
Experience in any one of the following: NPI Operations, Global supply management, Service Operations for hardware product launches
Demonstrated experience in building business cases
New Supply Chain design for hardware products across geographies
Advanced Data Analytics with AI/ML experience
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase