Awardco · 2 weeks ago
Commercial Client Success Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expAwardco is a rapidly growing company in the employee experience industry, dedicated to enhancing workplace satisfaction. As a Client Success Manager, you will manage a portfolio of commercial clients, ensuring their retention and driving platform adoption while identifying growth opportunities.
B2BEmployee BenefitsHuman ResourcesSaaS
Responsibilities
Manage a book of 25-30 commercial clients with contract values ranging from $70K–$150K
Own client relationships post-onboarding, focusing on retention, adoption, and growth
Conduct QBRs and strategic touchpoints that align Awardco's value to client's business goals
Partner with Sales and Renewals team on renewal and upsell opportunities
Identify risks early and proactively build mitigation strategies
Leverage platform data to inform client strategy and measure success
Educate clients on best practices, platform features, and program improvements
Work cross-functionally with Product, Support, and Engineering to resolve client challenges
Track client activity and health using Salesforce and ChurnZero
Deliver an exceptional customer experience rooted in responsiveness and value
Qualification
Required
2–3 years of experience in Customer Success, Account Management, or a related client-facing role in a SaaS environment
Bachelor's degree or equivalent experience
Proven success managing 20–30 B2B accounts with ACVs of $70K–$150K
Strong verbal and written communication skills with executive presence
Proficiency in Salesforce, ChurnZero (or a similar CS platform), and Google Workspace
Ability to work independently, prioritize tasks, and own outcomes
Experience Leading client strategy sessions like QBRs and check-ins
Experience driving renewals and expansions alongside a sales partner
Experience working cross-functionally to resolve client issues and escalate feedback
Experience analyzing data and presenting actionable insights
Proactive, strategic thinker with a bias for action
Naturally curious and always looking to improve
Strong sense of accountability and ownership
Confident, coachable, and thrives in a fast-moving environment
Company
Awardco
Awardco is a human resources technology company that specializes in employee recognition and rewards solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$235M2025-05-20Series B· $165M
2021-10-28Series A· $65M
2020-01-06Series Unknown· $5M
Leadership Team
Steve Sonnenberg
Founder & CEO
Mike Sonnenberg
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase