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Aparium Hotel Group · 17 hours ago

Director of Operations (Restaurant + Hotel)

Detroit Metro

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Aparium Hotel Group is a hospitality leader focused on creating exceptional guest experiences through a blend of service and operational excellence. The Director of Operations will oversee all departments of the Detroit Foundation Hotel, ensuring seamless operations and enhancing guest satisfaction while collaborating closely with the General Manager and department heads.

HospitalityTravel

H1B Sponsor Likely

Responsibilities

Oversee the daily rhythm of Detroit Foundation Hotel, ensuring every department—from guest services and housekeeping to engineering and food & beverage—operates with precision, pride, and purpose

Partner closely with the General Manager to craft and execute operational strategies that balance guest satisfaction, team engagement, and financial performance

Lead and mentor department heads across Food & Beverage, Front Office, Housekeeping, Engineering, and Events, creating a culture of accountability, collaboration, and creativity

Work side by side with the Executive Chef to elevate culinary and beverage programming, ensuring every outlet reflects the hotel’s soul and Detroit’s unique sense of place

Champion excellence in service by being a visible presence across the property—joining pre-shifts, walking the floor, engaging guests, and supporting your team wherever needed

Ensure operational efficiency and fiscal responsibility through careful management of labor, costs, and budgets, driving profitability without compromising quality or culture

Collaborate with the Sales & Events teams to deliver seamless group, catering, and banquet experiences that feel personal, polished, and true to Aparium’s approach to hospitality

Partner with People + Culture to attract, train, and retain exceptional talent, building a team that embodies curiosity, pride, and authentic hospitality

Uphold the highest standards of cleanliness, safety, and facility care, ensuring every space—from guestroom to restaurant to rooftop—reflects the attention and integrity of the brand

Monitor key performance indicators (KPIs) such as guest satisfaction, profitability, and employee engagement, using data to inform decisions and storytelling to inspire results

Foster open communication across all levels of the operation, ensuring your team feels heard, supported, and connected to the hotel’s mission

Contribute as a core member of the Executive Committee, helping to shape strategic direction, strengthen culture, and drive continued innovation within the property and the Aparium portfolio

Protect and evolve the guest experience—championing thoughtful, unscripted service that feels uniquely personal, inherently local, and unmistakably Aparium

Qualification

Food & Beverage OperationsFinancial AcumenMulti-outlet OperationsTeam DevelopmentInterpersonal SkillsCommunication SkillsEmpathyCuriosityGuest Experience FocusCultural AppreciationMentorship

Required

A foundation built in food & beverage operations, with a deep understanding of how culinary and service experiences shape a guest's connection to place

Proven success leading multi-outlet operations in hotels or independent restaurants, with at least five (5) years of progressive leadership experience in lifestyle, boutique, or design-forward hospitality

A natural ability to balance strategy and execution—comfortable leading an executive meeting in the morning, then walking the dining room or greeting guests in the evening

Strong financial acumen, with experience managing budgets, P&Ls, and cost controls while keeping people and experience at the center of every decision

Exceptional interpersonal and communication skills; you inspire trust, invite collaboration, and know how to lead with both empathy and accountability

A track record of developing teams through mentorship, recognition, and honest feedback—helping people grow into their full potential

A genuine appreciation for Detroit—its culture, creativity, and resilience—and a passion for creating experiences that honor its spirit

Comfort with the dynamic nature of hospitality: weekends, holidays, and the occasional long day that comes with leading a property that's always alive

A humble confidence and curiosity that drives you to keep learning, keep improving, and keep showing up for your team and your guests

Company

Aparium Hotel Group

Aparium Hotel Group is a hospitality company offering Hotel Development services.

Founded in 2012

Chicago, Illinois, USA

1001-5000 employees

http://aparium.com

H1B Sponsorship

Aparium Hotel Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1)