Peraton · 2 months ago
Customer Technical Support Representative 4 (SCA)
San Antonio, TX
Full-time
Onsite
Mid Level
$51K/yr - $82K/yr
4+ years expPeraton is a next-generation national security company that drives missions of consequence. They are seeking a Customer Technical Support Representative who will provide Tier I and II technical support, perform problem diagnosis, and guide users through solutions for technical issues related to software, hardware, and networks.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services
Uses automated information systems to analyze routine situations
Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action
Resolves problems or contacts more senior technical support as necessary
Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available
Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts
Maintains network diagrams and circuit records
Instructs users in the use of PCs and networks
May perform basic PC, PBX, and network software programming
Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem
Qualification
Required
Requires High School level plus some advanced training. 4-5 years of experience
Must be U.S citizen
Ability to obtain Department of Defense security clearance (ADP II Public Trust)
IM/IT support experience (or related relevant experience)
Security+ Certified
Microsoft Certified IT Professional (MCP) preferred to start or must obtain within 90 to 120 days
Must have (or be able to obtain) ITIL 4 Foundations Certification
Proven project management skills in setting priorities to meet project deadlines
Proven knowledge of Service Desk support environments
Preferred
Strong customer service and communications skills, both oral and written
Strong critical thinking skills that facilitate service delivery methodology innovation
Proven project management skills in setting priorities to meet project deadlines
Strong knowledge of Service Desk support environments
Strong analytical, presentation, and problem-solving skills
Experience mentoring personnel
Ability to establish a solid working relationship with customer, staff, managers and peers
Proven technical competency in the following areas:
Microsoft Office Products: Word, Excel, PowerPoint and Outlook
Microsoft Visio and Project
ServiceNow relevant experience
HDI certification preferred
Benefits
Employees may be eligible for overtime
Shift differential
Discretionary bonus
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
2025-09-25
Company data provided by crunchbase