Corporate Travel Management (CTM) US · 5 days ago
Travel Advisor, International
United States
Full-time
Remote
Entry, Mid Level
$40K/yr - $60K/yr
2+ years expCorporate Travel Management (CTM) US is a company focused on providing exceptional travel services for VIP and executive business travelers. The Travel Advisor will arrange domestic and international travel, ensuring high customer satisfaction and mentoring less experienced travel counselors.
Business TravelInformation TechnologyLeisureTourismTravel
Responsibilities
Confidently communicate with customer in verbal and written form to determine destination, mode of transportation, travel dates, financial considerations, accommodations, and other services required
Interpret vague or nonspecific instructions from the client to draw clear conclusions and assemble accurate travel arrangements. Use of additional resources may be necessary
Arrange all travel related services. Including, but not limited to, bookings, such as air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client
It is required to have strong working knowledge of unique requirements of complex international travel, including routing, fares and pricing, multi-destination trips, available resources and travel documentation requirements
Have the knowledge to select and recommend foreign carriers for safety and reliability and make special arrangements (hotels, Showers) to accommodate international flight schedules and time zones
May be required to have understanding and expertise in international offerings, including airport lounges, day rooms, local currency, local customs, and resources available
Use available resources, such as RADIUS, Virtuoso networks, eGlobalfares and VerifyMyTrip to stay current on international and global affairs, benefits and offerings if position requires international travel bookings
Be consultative with customer and proactively anticipate the client’s needs to produce optimum results. Execute travel plans with a high level of accuracy while overcoming unanticipated obstacles. Expected to produce results that will exceed an executive traveler’s expectations
Display self-confidence and respect and acknowledge the hierarchal level of a VIP/Executive traveler and/or their administrative assistant
Compute cost of travel related services using the GDS (Global Distribution System) or other booking tools and resources
Quality Control each reservation before queuing to the relevant ticketing/quality control queue
Empowered to resolve customer service issues using resources through leadership and/or vendor representative when necessary. If resolution is outside of monetary guidelines, recommend solution and obtain approval from leadership
Review incoming correspondence and materials as needed; prioritize, summarize, and respond in a timely manner
Communicates all necessary information to travelers and travel arrangers to ensure all expectations are met. This information includes: all travel itineraries, fare rules and regulations, confirmation numbers, cancellation policies, prepaid’s, code shares, upgrades, passenger preferences, Industry updates, clients travel policies, and credit card verifications, as well as destination and delivery information
Maintain all reservations in a completed state regardless of if authorization to ticket received at time of call
Monitor assigned queues and tasks throughout the work day to ensure reservations and tasks are accurate and complete. Responsible for insuring that all tasks within their team are completed or re-assigned by end of shift
Work with leadership team to identify opportunities for process improvement and continual enhancement to the travel program
Collect payment from customer for travel services according to Client’s Travel Policy and Travel and Transport Policy and Procedures
Read daily briefings and industry announcements to keep abreast of industry developments
Participate in training opportunities to maintain and expand travel knowledge and customer service skills
Employee will be a member of the corporate international expert’s email distribution and encouraged to participate in monthly international expert calls, as well as to obtain International Academy certification
Research and advises visas/passports for international travel to ensure compliance with international regulations
Maintain a comprehensive working knowledge of GDS and any other product used for specific account being handled (i.e. BARTT, Online Booking Tool, Quality, Banx, etc.)
Maintain productivity goals as set by leadership
Ensure strong intra departmental communication, display positive team spirit, and ensure exemplary customer service
Develop trusting relationships with executive admin and executive travelers while demonstrating superior customer service
Build collaborative relationships with vendors to reach targeted goals
If participating in Travel and Transport’s mentoring program, responsible for coaching and mentoring other travel counselors in their career development
Ability to work outside regular shift during special events or times of crisis
Monitor flights of executive travelers using any available resources, such as eTTek Preview and Flight Stats/PNR Monitor
May require booking personal travel for executives and their family members or other travel companions
Arrange travel for small corporate groups and secure special group rates for airlines and hotel at the best price
Conduct initial introduction and interview of executive traveler profiles, which could include client onsite visit. Responsible for ongoing profile updates
Must maintain regular and reliable attendance
Other duties as assigned
Qualification
Required
High School Diploma or equivalent is required
Minimum of 2 years travel counselor experience booking corporate/business travel
Experience with Sabre GDS
Strong interpersonal skills and capability to work effectively with all levels
Demonstrates professionalism and skills to maintain positive image
High level of accuracy and attention to detail
Ability to keep confidential any information, observations, or viewpoints regarding business matters
High degree of motivation with driving sense of responsibility, accountability, and responsiveness
Working knowledge of technology and PC literacy
Proficient on GDS
Strong ability to prioritize and multi-task
Geography knowledge
Ability to read and interpret documents
Strong communication and customer service skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standard situations
Preferred
Experience with ADA requirements
Benefits
Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability Insurance
Robust Wellness Program with incentives available to save money on your medical insurance premiums.
Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
Flexible Spending Accounts
Dependent Care Savings Account.
Dental Insurance Plan
Vision Insurance Plan
9 Company Paid Holidays including the day after Thanksgiving.
Generous paid time off programs for vacation and sick days
Employee Assistance Plan with access to Talk Space Therapy
Family Medical Leave
Paid Parental Leave (4 weeks)
Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
Bereavement Leave
401(k) Retirement Plan with a generous match per pay period
Student Loan Payment Match
Company
Corporate Travel Management (CTM) US
Corporate Travel Management (CTM) is an award-winning global provider of innovative and cost-effective travel solutions spanning corporate, events, leisure, loyalty and wholesale travel.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin O'Malley
CEO, CTM North America
Maureen Brady
Chief Operating Officer
Company data provided by crunchbase