Axon · 1 day ago
Engagement Manager (West Region)
Seattle, WA
Full-time
Hybrid
Mid Level
$102K/yr - $185K/yr
3+ years expAxon is dedicated to protecting life and addressing critical safety and justice issues through innovative devices and cloud software. As an Engagement Manager, you will collaborate with public safety agencies to optimize their use of the Prepared platform, ensuring customer satisfaction and long-term success.
ElectronicsGovTechHardwareSoftware
Responsibilities
Become a Prepared platform subject matter expert, educating customers on the best ways to fully leverage all features to meet their operational needs
Go onsite and conduct engaging, hands-on training for every role within an agency to help them become masters of Prepared and ensure they are leveraging the platform in the ways that benefit them most
Monitor customer usage metrics and proactively address any areas for improvement, ensuring customers are achieving their goals and adhering to best practices
Serve as the voice of the customer within the organization, collaborating with CSMs, product, support, and engineering teams to ensure blockers to engagement are identified and customer feedback is integrated into future development
Triage and resolve customer issues in collaboration with the technical support team, providing prompt solutions and maintaining a positive customer experience
Qualification
Required
3+ years in customer success, training or a related field responsible for product adoption, preferably in the SaaS or public safety industries
Brings firsthand experience in emergency communications, including prior roles as a call taker, dispatcher, operations manager, or equivalent, and a deep understanding of 911, CAD, NG911, and public safety technology ecosystems
Excellent written and verbal communication, with the ability to translate complex concepts into clear, actionable insights
Strong analytical skills and the ability to creatively solve customer needs and drive product adoption
Proven track record of fostering relationships across multiple levels of an organization
Comfortable working in a fast-paced startup environment with a willingness to adapt and grow alongside the company
Ability to quickly learn and become proficient in new technologies and systems
Passion for helping customers succeed, with a proactive and empathetic approach to addressing their needs
Preferred
direct experience in the 911 space or at a company that supports 911 services (e.g., emergency call handling, dispatch technology, or related public safety communications systems)
Benefits
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
1001-5000 employees
H1B Sponsorship
Axon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Anthony Baldoni
VP Strategic Initiatives
Recent News
Columbia West
2026-01-06
2026-01-05
Company data provided by crunchbase