SustainableHR PEO & Recruiting · 6 days ago
Regional Operations Manager
Madison, WI
Full-time
Onsite
Director/ExecutiveSustainableHR PEO & Recruiting is seeking a Regional Operations Manager who will serve as the primary point of contact for operational leadership across the organization. This role involves overseeing day-to-day operations, ensuring alignment with company goals, and collaborating with executive leadership to achieve operational excellence.
EmploymentHuman ResourcesStaffing Agency
Hiring Manager
Rachel L.
Responsibilities
Oversee day-to-day operations across all property portfolios
Monitor and measure team efficiency, productivity, and compliance with established standards
Provide accountability for tenant retention, rental goals, and portfolio cost control
Conduct regular one-on-one meetings with Property Managers and oversee daily progress tracking
Prepare agendas and reports for ownership and senior management meetings
Audit operational reports and ensure consistency in staff execution
Promote collaboration between property management and maintenance teams
Audit vacant units to ensure readiness for leasing
Manage and audit rent collection, concessions, evictions, and bad debt
Review and approve leases, applications, and deposit forfeitures prior to processing
Update and maintain operational SOPs to ensure best practices are followed
Oversee the use of property management software to ensure consistent and efficient utilization
Oversee maintenance operations including work orders, unit turns, and preventative maintenance
Monitor maintenance team productivity and adherence to SOPs
Manage vendor contracts, cost control, and inventory systems
Identify potential unit upgrades or remodels based on market conditions
Conduct regular property inspections for condition and curb appeal
Support the Regional Facilities Manager on capital improvement planning and execution
Supervise IT operations and ensure technology systems enhance staff efficiency
Collaborate with IT and leadership to identify, implement, and train on systems that improve operational performance
Maintain and enforce SOPs across IT, maintenance, and inventory systems
Oversee commercial leasing activities and ensure leases are current and market-aligned
Track lease terms, renewals, and amendments
Analyze market data to inform rate adjustments and renewal strategies
Maintain broker relationships and manage commercial tenant communications
Oversee marketing efforts to ensure alignment with company standards and brand consistency
Implement marketing strategies as directed by leadership and monitor their effectiveness
Audit advertising efforts to ensure adherence to brand and performance expectations
Monitor online presence and social media reviews, executing strategies to enhance reputation
Ensure property managers understand target demographics and marketing tactics suited to their portfolios
Collaborate with the Finance & Accounting Director to monitor budgets, financial goals, and reporting
Assist Property Managers with budgeting, forecasting, and financial analysis
Provide quarterly reports on income, expenses, and budget performance
Maintain high occupancy and renewal rates through proactive management
Implement cost control strategies and monitor controllable expenses
Provide leadership, mentorship, and accountability for property management teams
Partner with HR and senior management to hire, train, and evaluate staff
Ensure consistent delivery of training and development programs
Hold Property Managers accountable for developing and training their team members
Oversee staffing levels to ensure adequate coverage across all portfolios
Ensure proper documentation and process adherence for all disciplinary actions
Partner with HR leadership on corrective actions, policy compliance, and employment law adherence
Support payroll administration and execution as needed
Collaborate on maintaining and updating the employee handbook and HR-related SOPs
Qualification
Required
Strong leadership skills
Ability to implement systems that promote performance, accountability, and growth
Experience in operations management across multiple property portfolios
Knowledge of property management software
Experience in overseeing maintenance operations
Ability to manage vendor contracts and cost control
Experience in commercial leasing activities
Strong analytical skills for market data analysis
Experience in sales and marketing strategies
Ability to collaborate with finance and accounting for budget monitoring
Experience in staffing, training, and development programs
Knowledge of HR processes and employment law adherence
Company
SustainableHR PEO & Recruiting
At SustainableHR PEO & Recruiting, we’re your full-service HR partner, offering PEO, ASO, and HRO services alongside comprehensive recruitment and staffing solutions.
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael Brand, CPA
Partner
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