Factory · 2 months ago
Technical Services Engineer
San Francisco, CA
Full-time
Onsite
Mid LevelFactory is bringing autonomy to software engineering, and they are seeking a Technical Services Engineer to ensure customers get maximum value from their developer-centric platform. In this role, you will partner with customers to resolve technical challenges and contribute to internal tools that enhance product scalability.
Artificial Intelligence (AI)Developer ToolsSoftware Engineering
Responsibilities
Solve complex customer challenges. Work alongside our customers to address technical issues in architecture, performance, recovery and security – becoming an expert resource on best practices for running Factory’s platform
Serve as an advocate for customers. Interface with product management and engineering teams to represent customer needs and ensure that feedback informs our product
Develop tools and diagnostics. Contribute to internal projects such as software tools for performance benchmarking, diagnostics and automation, and help shape playbooks for deployment and operational excellence
Collaborate cross‑functionally. Partner with customer success, growth, and engineering to design scalable processes and dashboards that drive data‑informed decisions
Qualification
Required
Proficiency in one or more modern programming languages such as Python, Go, Java, C++, or JavaScript/Node.js
Experience administering large-scale production environments, including hardware, operating systems, networks (firewalls/load balancers), and cloud platforms like AWS, Azure, or Google Cloud
Excellent written and verbal communication skills
A genuine desire to help people and advocate for customer success
A strong diagnostic instinct—the ability to investigate and solve problems calmly and effectively in real time
A capacity to rapidly learn new technical skills and adapt to emerging technologies
Strong teamwork skills and sound judgment on when to seek help or collaborate
Preferred
Experience with AI/ML or enterprise software (especially B2B SaaS) that complements Factory's mission
Prior work at startups or in high‑growth environments where you built processes and tools from scratch
Familiarity with observability tools, automation frameworks or CI/CD pipelines
Basic coding or scripting abilities beyond your primary language (e.g., writing integrations or automations)
Company
Factory
Factory provides AI software agents automating complex development tasks and workflows.
Founded in 2023
51-200 employees
H1B Sponsorship
Factory has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$70MKey Investors
New Enterprise AssociatesSequoia Capital
2025-09-25Series B· $50M
2024-06-18Series A· $15M
2023-11-02Seed· $5M
Leadership Team
Eno Reyes
Founder, CTO
Recent News
2025-12-02
News Powered by Cision
2025-12-02
Company data provided by crunchbase