BronxWorks · 2 months ago
Assistant Program Director
Bronx, NY, US
Full-time
Hybrid
Mid, Senior Level
$88K/yr - $93K/yrBronxWorks is an organization dedicated to improving the economic and social well-being of individuals and families. The Assistant Program Director plays a critical role in overseeing and coordinating daily program operations to help individuals and families at risk of homelessness maintain stable housing.
Non Profit
Responsibilities
Assist the Program Director in the overall management and strategic planning of the program
Provide direct supervision and support to program staff, including supervisors, case managers, specialists, and administrative staff
Oversee day-to-day operations to ensure services are delivered effectively and in alignment with program goals and contractual requirements
Monitor staff performance, conduct regular supervision, and support professional development and training
Ensure timely and accurate documentation in case management systems and assist with quality assurance reviews
Collaborate with internal departments and external partners to support program coordination, client needs, and community engagement
Assist in preparing reports for funders, internal leadership, and auditors by tracking data and ensuring compliance with reporting standards
Participate in staff hiring, onboarding, and evaluations
Serve as a liaison when the Program Director is unavailable and represent the program at meetings or events as needed
Help address escalated client concerns, programmatic issues, or emergencies in collaboration with leadership
Stay informed on relevant policies, regulations, and best practices to inform program improvements
May also assume direct service or program delivery responsibilities, as needed
Responsibilities may evolve or expand over time in response to program needs
Participate in hiring, disciplinary actions, and performance evaluations for case management staff
Conduct community outreach to increase program visibility and recruit potential clients
Conduct telephone screenings to assess client eligibility and schedule intake appointments as appropriate
Audit client documentation regularly for accuracy, completeness, and adherence to program standards
Participate in internal administrative and team meetings to contribute to program planning and improvement
Collaborate with BronxWorks management to address programmatic and staffing concerns as they arise
Provide supervision, guidance, motivation, and performance coaching to direct reporting staff to support professional growth and excellence
Strategically plan and coordinate program activities to achieve contract goals and meet or exceed performance targets
Exercise sound judgment and make informed decisions within designated authority levels, following established policies and procedures
Navigate and resolve resistance to change among clients, staff, and supervisory or funding bodies with professionalism and sensitivity
Ensure that all client and program files meet funder standards and adhere to BronxWorks’ internal Quality Assurance protocols
Review and analyze program and demographic data to identify trends and inform improvements to service and delivery
Qualification
Required
Master's degree in human services sector, social work or another related field of study
Strong oral and written communication, time management, and organizational skills are necessary
Proficiency in Microsoft Office suite and other standard business technology is required
Preferred
Bilingual language skills are preferred
Company
BronxWorks
BronxWorks is a nonprofit livelihood service organization and settlement house based in the Bronx, New York City.
Founded in 1972
501-1000 employees
H1B Sponsorship
BronxWorks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (1)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase