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Convergent Dental · 2 months ago

Solea Success Manager - Remote within Mountain or Central Time Zones

United States

Full-time

Remote

Mid Level

$50K/yr - $85K/yr

Convergent Dental is a high-energy, high-tech dental systems company that has developed Solea, a groundbreaking dental laser technology. The Solea Success Manager (SSM) will focus on driving customer success, achieving revenue goals, and ensuring a seamless customer experience through onboarding and ongoing support.

BiotechnologyHealth CareMedicalMedical Device

Growth Opportunities

Responsibilities

Achieve or exceed assigned quarterly revenue targets through selling annual support and maintenance renewal agreements within the assigned territory

Coordinate and lead onboarding meetings with new customers

Manage delivery and installation timelines to ensure successful implementation

Organize training logistics and oversee order fulfillment to support successful adoption

Monitor and manage at-risk accounts to maintain customer satisfaction

Handle service escalations and ensure timely resolution of issues

Support onboarding for new Solea applications and provide continued enablement for customers and internal sales partners

Identify and pursue opportunities for additional education, training, or adoption of new clinical applications

Maintain accurate and detailed records of all customer interactions and activities within Salesforce our CRM system

Communicate customer updates, progress, and feedback effectively across internal teams

Collaborate closely with Sales, Clinical, and Operations teams to deliver an exceptional customer experience

Qualification

Sales experienceCustomer successDental experienceSalesforceCommunication skillsSelf-disciplineEmpathic listeningMicrosoft OfficeProblem solvingOrganizational skills