Direct Federal Credit Union · 2 months ago
Member Services Associate - Branch
Needham,MA,US
Full-time
Onsite
Entry Level
$22/hr - $26/hr
1+ years expDirect Federal Credit Union is dedicated to providing great rates and remarkable service to its members. They are seeking a full-time Member Services Representative who excels in customer service and is passionate about helping members achieve financial success.
FinanceFinancial ServicesPersonal Finance
Responsibilities
Provide exceptional service to members visiting the branch
Assist with transactions, account inquiries, and product education
Understand and explain all products and services offered by Direct Federal
Build relationships and trust through personalized service
Maintain confidentiality and security of member information
Navigate internal systems and stay up-to-date on new tools and processes
Perform additional duties as assigned to support the team and our members
Qualification
Required
Minimum of 1 year in customer service, banking, or a related field
Able to engage with members and understand their needs
Comfortable using digital tools and learning new systems
Able to multitask and prioritize effectively
Bring a great attitude and a member-first mindset
Benefits
Medical, dental, and vision insurance
Life and disability insurance
401(k) with match and a pension plan
Paid vacation, sick, and personal time
Credit monitoring service
Student loan paydown program
Ongoing training and a supportive, growth-focused culture.
Company
Direct Federal Credit Union
Direct Federal Credit Union is an established credit union that offers various financial services to its customers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joseph Walsh
President & CEO
Jeff Rocha
Senior Vice President, Chief Financial Officer
Recent News
Company data provided by crunchbase