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Colen Built Family of Companies · 2 months ago

In-Store Sales and Customer Service Administrator

Ocala, FL, USA

Full-time

Onsite

Entry Level

2+ years exp

Colen Built Family of Companies is a leading provider of Internet and phone services. The In-Store Sales and Customer Service Administrator plays a vital role in delivering an exceptional guest experience, blending administrative precision with a hospitality mindset to ensure every customer interaction reflects care, courtesy, and professionalism.

CommunitiesElder CareOutpatient CareReal Estate

Responsibilities

Greets every guest warmly, creating a welcoming first impression, whether in person or over the phone

Treats all customers with grace, patience, and attentiveness, ensuring they feel heard, respected, and supported

Offers personalized assistance, anticipating needs and guiding guests through services and solutions with clarity and care

Maintains a clean, organized, and professional front-office environment that reflects hospitality and pride

Demonstrates discretion and confidentiality, instilling trust and comfort in all guest interactions

Provides troubleshooting for customer orders, account status, and service concerns with empathy and professionalism

Interacts with customers to provide information, resolve issues, and follow up on requests promptly

Manages incoming calls on a multi-line phone system with polished phone etiquette and professional courtesy

Welcomes prospective buyers, introducing them to appropriate team members and ensuring a seamless transition

Offers accurate information on products, programs, promotions, and company offerings in a friendly, guest-focused manner

Closes sales by building rapport, understanding guest needs, and presenting solutions confidently

Completes all required paperwork, contracts, and documentation with accuracy and timeliness

Supports the store team with organized data, reports, and administrative guides

Creates and maintains daily, weekly, and monthly reports to support operational excellence

Assists with scheduling appointments, coordinating calendars, and facilitating efficient customer flow

Manages inventory controls, both in-store and in the field, with attention to detail and accountability

Handles billing and accounts payable processes with accuracy and confidentiality

Participates in opening and closing procedures in accordance with company standards

Works cross-functionally with related departments to ensure smooth operations and guest satisfaction

Communicates clearly and respectfully with colleagues, contributing to a positive and cooperative team environment

Assists with special events and hospitality initiatives that enhance the customer experience

Maintains in-depth knowledge of products, pricing plans, accessories, and service features, including competitor offerings

Remains current on evolving technology such as Wi-Fi, data devices, and entertainment platforms

Upholds OTOW standards, company values, and hospitality protocols at all times

Maintains a positive and professional demeanor with residents, visitors, and coworkers

Promotes a safe and orderly workplace through proactive attention to safety and equipment maintenance

Performs other duties as assigned

Qualification

Sales experienceTechnical support experienceCustomer service skillsCRM system experienceMicrosoft Office skillsPC proficiencyBilingual (Spanish)Attention to detailTeamworkCommunication skills

Required

High School Diploma or equivalent required

2+ years of sales or technical support experience required

Must be able to read, write, and understand English and have strong verbal and written communication skills

PC proficiency is essential

Microsoft Office skills required

Customer service and service recovery skills are required

Must have a strong attention to detail, be well organized, and be able to multitask, prioritize, and plan to accomplish tasks

Ability to work effectively in a team setting and be able to meet deadlines efficiently

Strong emotional intelligence

Honesty and integrity

Proactive mindset, inquisitive, detail-oriented

Preferred

CRM system experience preferred

Bilingual (Spanish) preferred but not required

Benefits

Paid Holidays & Vacations

Weekly Pay

Health Benefits & matching 401K

Employee Assistance Program

Employee Referral Program

Discount on fitness membership

Company

Colen Built Family of Companies

Colen Built Development is one of the oldest privately held construction and development companies in Florida, specializing in desirable Florida active adult retirement living.

Founded in 1947

Ocala, Florida, USA

201-500 employees