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WorkWhile · 4 months ago

Marketplace Operations Manager (New York)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

WorkWhile is on a mission to help workers earn a better living and live better lives. The Marketplace Operations Manager will lead the launch expansion and manage day-to-day operations to ensure efficient market supply and demand, collaborating with various teams to optimize the worker experience.

EmploymentInternetVirtual Workforce

Responsibilities

Manage day-to-day marketplace operations, making sure we are matching supply and demand in all of our markets - and striving to make this more efficient through process improvements and better tooling (Zapier, Retool)

Act as 'GM' of supply for one of our industry verticals, owning performance and economics

Leverage existing and invent new growth tactics to promote shifts to workers

Collaborate with the data science team to forecast and manage WorkWhile’s future labor needs, understand supply and demand, and help optimize models

Collaborate closely with marketing to manage the worker acquisition and re-engagement funnels to increase worker supply in new and existing markets

Develop the metrics and dashboards to help balance the marketplace and measure success. Build out processes to help the team scale

Support account management and sales as a strategic labor strategy partner, including writing decks, performing data analysis, and participating on customer calls

Solve day-to-day problems that help our workers and customers succeed

Qualification

SQLData analysisManagement consultingQuantitative strategic roleOral communicationWritten communicationProblem-solvingTeam collaborationProject management