Dorman Products · 2 days ago
IT Field Support Intern
Colmar, PA
Internship
Onsite
Intern
$25/hr - $25/hrDorman Products is a pioneering global organization in the automotive aftermarket industry, dedicated to providing innovative solutions for motor vehicle repairs. The IT Field Support Intern will act as a point of contact for end-users, providing support and maintenance within the computing environment, executing diagnostics, and assisting in the documentation of procedures.
AutomotiveCustomer ServiceSales
Responsibilities
Maintains professional and positive attitude during all client interactions and team meetings
Provides front-line support and response to solve all problems reported by clients
Keep peers and all supporting levels within IT informed of problems, trends and delays to daily issues
Follows demand management process to receive, prioritize, document and actively resolve client's requests
Problem resolution may involve use of diagnostic and Help desk tracking tools, as well as require in-person, hands-on support at the desktop
Interviews clients to collect information about issues and leads clients through diagnostic procedures to determine source of error and possible resolution
Maintains historical records of issues, problem documentation and willingness to escalate to additional support tiers if required
Coordinates interactions across all IT support channels in real time
Serves as liaison between IT and clients
Makes recommendations to the Lead– Field Support for changes in procedures and systems providing support to clients
Provides training for technology applications and products
Manages all conference rooms and their state of readiness including: supplies, working condition of audio and video equipment and the general operating appearance
Other duties as assigned
Qualification
Required
Strong interpersonal skills are essential
Good organizational skills with the ability to follow through
Good problem-solving skills
Ability to work with changing requirements and priorities
Excellent written and verbal communication skills required
Physical Requirement: Capability to lift 20 pounds
Working Conditions: While performing the duties of this job, the employee is regularly required to reach, swivel, carry items from one building to another, and speak and actively listen. Noise level is usually moderate
Completion of sophomore year of a 4-year bachelor's program in Computer Science, Information Technology, Mathematics, Engineering or Business Administration
Preferred
Prior customer service experience or related support experiences a plus
Experience working in Excel, Word, Visio and PowerPoint is preferred
Company
Dorman Products
Dorman Products is a supplier of automobile hardware and equipment parts.
Founded in 1918
1001-5000 employees
H1B Sponsorship
Dorman Products has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (3)
2022 (3)
2021 (5)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-08-21IPO
Leadership Team
R
Richard Berman
Co-Founder
Joseph Braun
Senior Vice President and General Counsel
Recent News
2025-12-10
2025-10-29
2025-10-29
Company data provided by crunchbase