Liberty Federal Credit Union ยท 2 months ago
Application Support Analyst
MAIN OFFICE, Evansville, IN, US
Full-time
Onsite
Mid, Senior Level
5+ years expLiberty Federal Credit Union is a full-service credit union seeking an Application Support Analyst with strong service-oriented tech support skills. The role involves configuring and customizing mortgage loan origination systems, collaborating with management to evaluate business processes, and maintaining documentation post-implementation.
BankingCreditFinancial Services
Responsibilities
Assist with configuration, updating and setup of application
Manage access roles and permissions
Interact with business units to capture requirements for LOS operations and enhancements
Inform business units on new updates, best practices, and features of the application
Provide 2nd and 3rd level support and troubleshooting of LOS and integrated programs
Proactively recognize issues and resolve or escalate as appropriate
Lead communications and coordination of new releases including initial testing post upgrade
Work with existing and future integrations of 3rd party vendors and services
Assist in creating and updating knowledge base articles, as well as recording issues and their resolutions via the ticketing system
Utilize Admin Tools for system configuration and maintenance
Work with training department to provide guidance on new features
Interact with business units to capture requirements for LOS operations and enhancements
Perform other duties as assigned
Qualification
Required
Bachelor's degree and/or 5 years of related experience or equivalent work experience
Demonstrated experience determining, developing, testing, and implementing system requirements and specifications
Ability to identify, troubleshoot, and resolve system issues effectively
Strong verbal and written communication skills and a pleasant service-oriented demeanor are essential to success in this position
Preferred
3+ years as a processor, underwriter, or other lending operations role is preferred but not mandatory
Those with robust understanding of loan processes from point of sale through servicing and secondary will be strongly considered
Previous experience coding with Visual Basic.NET and/or JavaScript is helpful but not required. A willingness to learn will be essential
Benefits
Paid Holidays
Paid Time Off (Vacation, Sick and Personal Days)
Medical, Dental and Vision Insurance
401(k) retirement program with matching funds
Employer paid Group Term Life Insurance, Short Term and Long-Term Disability Insurance
Tuition Reimbursement Program
Company
Liberty Federal Credit Union
About Liberty Federal Credit Union Liberty Federal Credit Union is a member-owned financial institution focused on returning value through innovative products and services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Veech
SVP of Finance / Chief Financial Officer
Mark Winchester
EVP/CLO of Lending
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