Zones, LLC · 3 months ago
L3 Mac Support Specialist
Boston, Massachusetts
Full-time
Onsite
Senior Level
$45/wk - $50/wk
5+ years expZones, LLC is a Global Solution Provider of end-to-end IT solutions. They are seeking a highly skilled Level 3 Mac Support Specialist to provide expert-level support for macOS devices, troubleshoot complex issues, and maintain a secure Apple ecosystem within the organization.
Cloud InfrastructureCyber SecurityInformation ServicesInformation TechnologyInternet of ThingsSoftware
Responsibilities
Provide expert-level support for macOS, Apple hardware (MacBook, iMac, etc.), and related peripherals
Troubleshoot and resolve escalated technical issues from Level 1 and Level 2 support teams
Manage and deploy macOS updates, patches, and security configurations using MDM tools (e.g., Jamf Pro, Kandji)
Configure and maintain enterprise applications and services on Mac systems (e.g., VPN, email clients, collaboration tools)
Collaborate with InfoSec to ensure compliance with security policies and encryption standards
Maintain documentation for support procedures, system configurations, and troubleshooting guides
Assist in onboarding/offboarding processes, including device provisioning and decommissioning
Participate in IT projects involving Mac infrastructure, automation, and user experience improvements
Train and mentor junior support staff on Mac-related technologies and best practices
Qualification
Required
5+ years of experience in IT support with a focus on macOS environments
Expert knowledge of macOS Ventura and Sonoma, Apple MAC Book hardware, and native tools
Proficiency with MDM platforms (Jamf, Kandji, Mosyle) and scripting (Bash, Python, AppleScript)
Familiarity with identity management (Okta, Azure AD), endpoint protection, and compliance frameworks
Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP) and VPN technologies
Excellent problem-solving, communication, and customer service skills
Preferred
Apple Certified Support Professional (ACSP) or equivalent certification preferred
Experience in a hybrid Windows/Mac enterprise environment
Knowledge of automation tools and CI/CD pipelines for Mac deployments
Familiarity with ticketing systems (ServiceNow, Jira) and remote support tools
Benefits
Medical coverage
State-mandated sick leave
Other benefits designed to support your well-being and work-life balance
Company
Zones, LLC
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
1001-5000 employees
H1B Sponsorship
Zones, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.7M2009-04-02Debt Financing· $0.7M
Leadership Team
Yehia Maaty Omar
Chief Executive Officer
Saad Ayub
SVP, Chief Digital and Innovation Officer
Recent News
MarketScreener
2025-10-17
Company data provided by crunchbase