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Resmed · 2 months ago

Director, Professional Services

United States

Full-time

Hybrid

Director/Executive

$182K/yr - $272K/yr

10+ years exp

Resmed is a leader in cloud-based patient management software, and they are seeking a dynamic and experienced Director of Professional Services Consulting. This role is pivotal in leading a high-performing team responsible for customer onboarding and implementation, driving client success, employee engagement, and achieving financial and operational goals.

Health CareHealth DiagnosticsMedicalMedical Device

H1B Sponsor Likely

Responsibilities

Define and execute the vision and strategic direction for the Professional Services Consulting team

Lead transformational initiatives that enhance team performance, customer satisfaction, and business outcomes

Manage and mentor a team of consultants and trainers focused on onboarding and implementing HME Core and add-on modules

Foster a culture of accountability, continuous improvement, and professional growth

Ensure successful delivery of consulting and training services throughout the customer onboarding lifecycle

Act as Executive Sponsor for key client projects, ensuring alignment with customer goals and expectations

Partner with Sales, Product Management, Development, and Customer Support to drive seamless customer experiences

Develop innovative consulting packages that enhance product adoption and customer value

Establish and monitor key performance indicators (KPIs), OKRs, and service delivery standards

Drive operational efficiencies and ensure alignment with revenue and profitability objectives

Qualification

Professional Services ManagementHealthcare ITProject ManagementCustomer OnboardingData AnalysisContinuous ImprovementVerbal CommunicationWritten CommunicationLeadershipOrganizational Skills

Required

Bachelor's Degree with 10–12 years of experience leading professional services teams

Proven success managing a Professional Services practice in an enterprise SaaS environment

Strong background in Healthcare IT, preferably with HME experience

Demonstrated ability to work with senior (C-level) executives and influence strategic decisions

Expertise in project management, consulting delivery, and customer onboarding

Data-driven mindset with strong analytical and problem-solving skills

Exceptional verbal and written communication skills

Inspirational leadership style with the ability to lead through change and motivate teams

Strong organizational and planning skills with a focus on continuous improvement

Willingness to travel (20–30%)

Benefits

Comprehensive medical

Vision

Dental

Life

AD&D

Short-term and long-term disability insurance

Sleep care management

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Commuter benefits

401(k)

Employee Stock Purchase Plan (ESPP)

Employee Assistance Program (EAP)

Tuition assistance

Company

Resmed

Glassdoor4.0

ResMed provides medical devices to treat and manage sleep apnea and pulmonary diseases.

Founded in 1989

Sydney, New South Wales, AUS

5001-10000 employees

https://www.resmed.com.au

H1B Sponsorship

Resmed has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (18)

2024 (16)

2023 (10)

2022 (21)

2021 (16)

2020 (16)