BrightEdge · 1 day ago
Customer Success Manager
Cleveland, OH
Full-time
Onsite
Entry, Mid Level
$65K/yr - $72K/yr
1+ years expBrightEdge is widely recognized as a global leader in SEO and Digital marketing. As a Customer Success Manager, you will serve as a strategic partner to a portfolio of customers, guiding them in maximizing platform adoption and ensuring long-term satisfaction through data-driven problem-solving and relationship management.
AnalyticsContentEnterprise SoftwareSaaSSearch EngineSEO
Responsibilities
Work with a variety of ~55 accounts to develop trusted relationships with decision makers to understand their strategic goals
Create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value
Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness
Prepare and execute on quarterly customer success plans
Add value and platform expertise to grow customer usage of BrightEdge within each account Introduce new features and best practices
Develop new materials - presentations, roll-out plans, and proposals
Track and report on key metrics for customer success
Qualification
Required
1+ years of direct customer facing experience
Experience working with stakeholders at all levels
Comfortable in a fast-paced, high cadence environment and have strong communication and presentation skills
Preferred
Experience managing a book of business and demonstrated success identifying renewal and expansion opportunities and retaining an existing book of accounts a bonus but not required
Knowledge of or interest in digital marketing preferred
Benefits
Comprehensive medical, dental, and vision insurance
Generous paid time off and company holidays
A close-knit, collaborative office culture
Fully stocked kitchen
Quarterly regular team events
The chance to make a real impact on the future of our workplace and our company
Company
BrightEdge
BrightEdge, an SEO platform delivering an uplifted ROI, enables marketers to increase revenue from organic search.
501-1000 employees
H1B Sponsorship
BrightEdge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (10)
2022 (14)
2021 (12)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$61.9MKey Investors
Insight PartnersIntel CapitalBattery Ventures
2013-06-11Series D· $42.8M
2012-03-15Series C· $12.6M
2010-03-16Series B· $6.5M
Leadership Team
Lemuel Park
Co-Founder & CTO
Judd Lee
Chief Financial Officer
Recent News
Venture Capital
2025-12-05
2025-11-09
Company data provided by crunchbase