BrightEdge · 5 hours ago
Customer Success Manager
Cleveland, OH
Full-time
Onsite
Entry Level
$65K/yr - $72K/yr
1+ years expBrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. As a Customer Success Manager, you will serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the BrightEdge platform. This role involves relationship management, strategic planning, and data-driven problem-solving to ensure long-term customer satisfaction.
AnalyticsContentEnterprise SoftwareSaaSSearch EngineSEO
Responsibilities
Work with a variety of ~55 accounts to develop trusted relationships with decision makers to understand their strategic goals
Create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value
Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness
Prepare and execute on quarterly customer success plans
Add value and platform expertise to grow customer usage of BrightEdge within each account Introduce new features and best practices
Develop new materials - presentations, roll-out plans, and proposals
Track and report on key metrics for customer success
Qualification
Required
1+ years of direct customer facing experience
Bachelor's degree required
Experience managing a book of business and demonstrated success identifying renewal and expansion opportunities and retaining an existing book of accounts a bonus but not required
Experience working with stakeholders at all levels
Comfortable in a fast-paced, high cadence environment and have strong communication and presentation skills
Preferred
Knowledge of or interest in digital marketing preferred
Benefits
Medical, dental, and vision insurance with multiple package options
15-23 days PTO depending on tenure plus 10 paid holidays
Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
Discounted gym membership and fitness benefits
No or low cost therapy and professional coaching sessions through Spring Health
4-6 weeks fully paid parental leave
Pet wellness and insurance plans to keep your furry family healthy
Company
BrightEdge
BrightEdge, an SEO platform delivering an uplifted ROI, enables marketers to increase revenue from organic search.
501-1000 employees
H1B Sponsorship
BrightEdge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (10)
2022 (14)
2021 (12)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$61.9MKey Investors
Insight PartnersIntel CapitalBattery Ventures
2013-06-11Series D· $42.8M
2012-03-15Series C· $12.6M
2010-03-16Series B· $6.5M
Leadership Team
Lemuel Park
Co-Founder & CTO
Judd Lee
Chief Financial Officer
Recent News
Venture Capital
2025-12-05
2025-11-09
Company data provided by crunchbase