Glidewell Dental · 2 months ago
Desktop Systems Analyst II (Monday to Friday 8:00 AM - 5:00 PM)
Irvine, California
Full-time
Onsite
Senior Level, Lead/Staff
$31.11/hr - $34/hr
8+ years expGlidewell Dental is an industry leader in dental technology, providing innovative solutions in a fast-paced work environment. They are seeking a Desktop Systems Analyst II to provide technical support, maintain computer systems, and ensure seamless operation of desktop environments across the company.
BiotechnologyDentalManufacturingMedical
Responsibilities
Connects to computer desktops for remote support utilizing remote software including but not limited to SCCM Remote Control Viewer, RDP and Team Viewer
Monitors and maintains computer systems and networks
Responds to service issues and requests in a timely manner
Provides technical support across the company via in-person, email, chat, or phone
Repairs and replaces equipment as necessary
Participates in the testing of new technology
Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems; determines source of problems and classifies its level, priority, and nature
Configures, installs, maintains, troubleshoots, and supports computer workstations, hardware, laptops, printers, scanners mobile devices, phones, and other computer and telecommunications equipment
Installs and supports PC, laptop, tablet and mobile hardware and software
Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
Documents procedures, standards, best practices configurations, settings, installation sequences and back-out instructions
Trains lower-level team members
Creates alternative methods for completing tasks and corrects user errors and system inconsistencies to improve the desktop team function
Works with hardware and software vendors to verify timely product delivery; ensures new equipment is installed and ready to operate according to schedule
Analyzes and makes recommendations for hardware and software standardization
Provides tier 2 and tier 3 support for support incidents submitted to IT Desktop Support; ensures all work is handled according to established SLAs
Performs other related duties and projects as business needs require at direction of management
Provide level 1 support for Service Desk line during off hours
Helps Coordinators and Desktop System Analyst team members with support topics
Ability to apply research, knowledge and logic in order to troubleshoot problems in a technologically complex environment (Solid/Expert). Creates alternative methods for completing tasks and corrects user errors and system inconsistencies to improve the desktop team function
Works with hardware and software vendors to verify timely product delivery; ensures new equipment is installed and ready to operate according to schedule
Work with project teams to review and assess impact of new business requirements
Contributes to technical aspects of key change documentation (e.g. technical requirements, change impact assessments, change implementation plans, change rollout plans)
Serves as an escalation point for complex technical issues
Qualification
Required
High school diploma or equivalent
Minimum eight (8) years of experience in applications or IT technical support, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved
Minimum five (5) years of experience in in-depth, hands-on support role on IT Workstation or customer support environment
Must have previous experience supporting enterprise applications
Preferred
Formal education in Information Technology, a plus
Benefits
Medical
Dental
Vision
401K with company match
Company-paid life insurance
Additional onsite dental services
Vacation
Holiday
Sick time
Employee gym (with fitness classes and meditation room)
Employee medical/wellness center (with massage therapy and acupuncture)
Two company subsidized cafes
Internet cafes
Employee lounges with big screen TVs
Game tables
Fun company sponsored events
A diverse work environment with over forty nationalities represented
And much more!
Company
Glidewell Dental
Glidewell is America’s largest digital dental lab, pioneering industry-first innovations that expand what’s possible in restorative dentistry.
1001-5000 employees
H1B Sponsorship
Glidewell Dental has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (28)
2023 (18)
2022 (23)
2021 (30)
2020 (38)
Funding
Current Stage
Late StageLeadership Team
Sergei Azernikov
VP of CAD/CAM Software Development
Recent News
EIN Presswire
2025-09-12
2025-05-17
Company data provided by crunchbase