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Altus Community Healthcare · 2 months ago

Administrative Assistant - PRN

Baytown,TX,US

Full-time

Onsite

Entry Level

1+ years exp

Altus Community Healthcare is dedicated to providing quality healthcare services, and they are seeking an Administrative Assistant to maintain efficient workflow at the front desk. The role involves greeting patients, managing documentation, facilitating daily deposits, and ensuring compliance with safety and customer service standards.

Health CareHospital

Responsibilities

Stand and greet all patients as they arrive in a friendly, courteous, and professional manner

Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service

Routinely check and respond to work e-mail

Document in the computer system all necessary demographic, insurance, and financial information

Maintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts

Responsible for photocopying records and documents for billing purposes

Perform clerical duties, including mail delivery, faxing, copying, and scanning

Responsible for answering, screening, and directing incoming phone calls

Collect co-payments or other applicable financial payments

Performs exit interviews with all patients

Facilitate daily deposits and perform cash reconciliations

Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion

Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information

Document patient volumes for the previous day

Maintain and compile reports and informational packets for distribution

Perform any job related to the registration process

Participate in performance improvement activities as necessary

Perform other duties as assigned

Demonstrate knowledge of and adhere to regulations and Emergency Center policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materials

Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations

Demonstrate effective interpersonal skills

Treat all patients, visitors, and staff members fairly and with respect and strive to make them comfortable by offering refreshments

Utilize effective communication methods in an accurate, courteous, and professional manner

Explain all procedures, treatments, and care while remaining aware of language barriers

Able to perform care in non-judgmental manner and recognize discrepancies between patient and personal beliefs

Qualification

Customer serviceBasic medical terminologyOffice experienceEffective communicationBasic computer skills

Required

High school diploma or equivalent

Must be able to effectively communicate with customers both in person, and over the telephone

Must have understanding of basic medical terminology

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's

Ability to perform these operations using units of American money and weight measurement, volume, and distance

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Basic computer skill

Preferred

1-3 years office experience in a health care setting

Previous customer service experience

Company

Altus Community Healthcare

Located in Houston, Texas, Altus Community Healthcare's mission is to serve our neighborhood and surrounding areas with the highest standards of medical care and compassion.

Founded in 2003

Houston, Texas, USA

1001-5000 employees