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EvenUp · 2 days ago

Senior Manager, Pre-Litigation Operations

Phoenix, AZ

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

EvenUp is on a mission to close the justice gap using technology and AI. As a Senior Manager of Pre-Litigation Operations, you will lead the day-to-day operations of our local office and oversee a team of case managers responsible for driving pre-litigation personal injury cases through their critical early stages.

Artificial Intelligence (AI)LegalLegal TechMachine LearningSoftware

H1B Sponsor Likely

Responsibilities

Oversee the daily operations of the local office, ensuring a professional, efficient, and collaborative work environment

Lead, mentor, and develop a team of case managers to deliver exceptional accuracy, communication, and client service

Conduct regular team meetings and case reviews to ensure performance standards, adherence to process, and timely resolution of cases

Monitor workloads and case distribution to maintain balance and efficiency across the team

Serve as the primary point of contact between the local office and firm leadership, ensuring alignment on goals and priorities

Ensure all pre-litigation cases are managed from claims setup and investigation through lien resolution with complete documentation and strict adherence to timelines

Oversee claim initiation, medical record and billing retrieval, care management, demand preparation, and lien resolution processes

Identify and implement process improvements to enhance operational speed, accuracy, and consistency

Uphold the firm’s quality standards in every aspect of documentation, communication, and client interaction

Support case managers in managing client communication, ensuring empathy, clarity, and responsiveness

Resolve escalated issues related to treatment, insurance communication, or liens

Collaborate with attorneys, paralegals, and external providers to ensure cases are well-prepared for negotiation and resolution

Partner closely with cross-functional teams in product, engineering, and data to help build and refine our industry-leading tools and systems

Qualification

Personal injury operationsCase managementLeadership experienceProcess improvementAI technology proficiencyClient communicationOrganizational skillsProblem-solving skills

Required

10+ years of experience in personal injury legal operations, case management, or insurance claims, with at least 3+ years in a leadership or supervisory role

Excel at managing teams in high-volume, fast-paced environments with strong attention to detail

Highly proficient with technology and comfortable working in an AI-forward environment, leveraging digital tools to drive efficiency, accuracy, and innovation in daily operations

Proactive leader who motivates and holds your team accountable to high standards

Communicate clearly, professionally, and confidently with clients, team members, and firm leadership

Strong organizational, problem-solving, and process-improvement skills

Thrive in an on-site leadership role, maintaining a visible presence to guide and support your team daily

Benefits

Choice of medical, dental, and vision insurance plans for you and your family

Additional insurance coverage options for life, accident, or critical illness

Flexible paid time off, sick leave, short-term and long-term disability

10 US observed holidays, and Canadian statutory holidays by province

A home office stipend

401(k) for US-based employees and RRSP for Canada-based employees

Paid parental leave

A local in-person meet-up program

Hubs in San Francisco and Toronto

Company

EvenUp

EvenUp is the leading AI platform for personal injury law.

Founded in 2019

San Francisco, California, USA

201-500 employees

https://www.litty.ai/

H1B Sponsorship

EvenUp has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (13)

2024 (2)

2023 (1)