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Golden State Foods · 2 weeks ago

Sr. National Sales Account Manager

United States

Full-time

Remote

Senior Level

5+ years exp

Golden State Foods is a distinguished leader in the foodservice industry, offering an extensive array of products and services to a diverse clientele. The National Sales Account Manager seeks new business sales opportunities for GSF products to meet established marketing goals and drive profitable growth, while managing customer relations to ensure high quality service and problem resolution.

Food and BeverageFood Processing

Responsibilities

Maintains and services current customer relationships in his/her region in accordance with GSF sales management directives as well as GSF values and creed. Develops strong relationships with existing customers through formal and informal communications, site visits, attending store openings, meetings, social functions, and training to provide high quality customer service, rapid problem response and resolution, and proper understanding and use of GSF products

Initiates, establishes and maintains strong relationships with potential new customers through formal and informal communications, site visits, attending store openings, meetings, social functions, and training to provide high quality customer service, rapid problem response and resolution, and proper understanding and use of GSF products. Acts as liaison between GSF and new customers providing feedback to GSF sales management regarding customer needs, business issues, product concerns, future plans, and perceptions of GSF products and services to enhance customer service

Develops and updates account specific business plans for each responsible account with the purpose of maintaining strategic direction and business focus. Collaborate and co-ordinate cross functional input that results in a multi-faceted model

Provides written reports of market status and sales activities to sales management, including: Weekly project schedules, account updates, volume reports, pipeline updates and trip reports where appropriate. Prepares and achieves approved budget and financial targets

Maintains customer contact when requested by finance department to assure the collection of receivables to achieve profitability goals

Works with customer service to ensure correct and timely processing of a variety of documents including order adjustments, variances, special deliveries, and product complaints to maintain complete and accurate records. Disseminates information to customers regarding orders, product, order processing, production issues, delivery issues, or other concerns. Co-operates with QA and regulatory personnel to investigate and assist in the evaluation of field complaints

Assists in plant tours for new and potential customers to explain GSF production procedures and to highlight GSF’s attention to sanitation, food safety, and customer satisfaction

Coordinates with product development, purchasing and finance departments in determining product pricing and submits for approval to national accounts director

Develop relationships and interact directly with manufacturing and product development groups with respect to product formulation, product requirements, order entry and delivery management. Spend a percentage of time at the Division offices for the purpose of developing relationships and start to build office experience

Performs other related and assigned duties as necessary

Qualification

Sales territory managementAccount developmentCustomer service techniquesFood safety standardsSales presentationsBudget managementOrder managementFinancial conceptsCommunication skillsTeamworkProblem-solvingPresentation skills

Required

Bachelor's degree in business administration, commerce, or a related field from an accredited college or university

Minimum 5 years experience in sales, customer service, or other comparable role

Sales territory or region

Sales targeting, prospecting and account development

Motivation, management and development of direct reports

Customer service concepts and techniques

Order management, delivery management and sales development tracking concepts and techniques

Industry practices, competition and products

Competitive landscape and competitive activity within accounts

National foodservice chain accounts and network

Financial and accounting concepts

GSF products and manufacturing processes and practices

New customer product standards and requirements

Food safety, storage, and shipment of food products

Distribution concepts and techniques

Product liability, government food safety guidelines, and customs regulations

Quality assurance techniques and applications

PC word processing and spreadsheet software applications

Supervisory concepts and techniques

Effectively communicate verbally and in writing

Make sales presentations to customers and GSF sales management

Proactively manage sales budgets and make recommendations for volume corrections when necessary

Develop detailed sales plans, forecasts and reports

Analyze customer service-related problems where appropriate and generate possible solutions

Resolve customer complaints effectively and efficiently

Communicate and coordinate effectively with customers and sales management verbally and in writing

Demonstrate maturity, strong presentation, poise, and enthusiasm

Work within a flexible schedule

Lead informative customer tours of the GSF facilities

Prepare a variety of comprehensive administrative and technical documents

Interact effectively with customers at all organizational levels

Work effectively in a general business environment with a focus on high levels of quality and customer service

Work independently

Travel via automobile and airplane

Make rational decisions in support of, and consistent with, company policies and procedures

Develop long-term relationships with customers

Relocate to another location if/when assigned by GSF management

Act in accordance with GSF's Values and Creed

Benefits

People First: At Golden State Foods, we're not just a company; we're a dynamic community where your talents are celebrated, and your ambitions are nurtured.

Values Driven: Our core values drive everything we do, creating a culture of innovation, integrity, and excellence. But we're not content with just being great; we strive for greatness in every aspect of our work.

People Development: At GSF we strive to continually develop our people to prepare us all for the needs of tomorrow.

Philanthropy & Sustainability: We're committed to making a difference beyond our walls through philanthropy and sustainability efforts across all our locations around the globe.

Extensive Benefits: Golden State Foods believes in a holistic approach to wellness focusing on the whole person with benefits that support those needs.