NEOGOV · 2 months ago
Permit Services Supervisor
Marysville, WA
Full-time
Onsite
Senior Level
$95K/yr - $119K/yr
5+ years expNEOGOV is a company that focuses on community development, and they are seeking a Permit Services Supervisor to coordinate and evaluate the activities of the Permit Services Center. This role involves leading a team of permit technicians, ensuring compliance with laws, and delivering excellent customer service.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Coordinates and oversees division work activities, projects and programs. Identifies, develops, and implements technical and customer service goals, objectives and priorities of the division, including implementation strategies and timelines
Supervises assigned staff, including reviewing and approving timesheets; participates in the hiring process for new employees and promotional positions; prepares and issues probationary and annual evaluations, provides feedback on areas of deficiency, applies corrective action, leads goal setting, and completes routine check-ins with employees. Administers ongoing performance management. May recommend and issue appropriate level of discipline when warranted (e.g. coaching, verbal warning, written warning). May hold Step I grievance meeting focused on resolution
Oversees the implementation, maintenance, testing and periodic upgrades of the City's permit tracking software in conjunction with the Information Technology Department and land use permit review staff. Supervises the on-going operation of the permit system, including customer and public interface
Coordinates staff training and orientation on the permit system, including upgrades, and maintains a permit process manual. Develops and implements efficient and effective procedures for permit processing; researching trends in permitting procedures, systems and upgrades
Ensures compliance with local and state laws pertaining to permit applications by implementing and revising policies and procedures as the law changes
Oversees the permit tracking process to ensure completeness and accuracy to support timely processing
Oversees and ensures delivery of excellent customer service, including working with staff and customers to address and resolve questions and complaints
Resolves discrepancies and complaints related to permit applications and plan reviews as necessary
Generates and analyzes periodic reports and permit-related performance metrics, including coordinating with other City permit review staff to set permit performance targets and monitoring ongoing conformance with those targets
Interprets and ensures compliance with City and departmental policies and federal and state regulations
In coordination with other staff, oversees the retention and archiving of City permit files (paper and digital)
Oversees the process for the public or departments with requests for plans or permits, including coordinating the gathering of permit information in response to requests for public records from the public and external agencies
Oversees the handling of the Permit Center's financial transactions and reconciliation of accounts
Oversees the monthly and quarterly reports regarding development activity, valuation and fees collected and distributes as necessary to internal and external agencies (e.g. US Census Bureau)
Participates in and makes recommendations for Department-wide long range, strategic planning activities
Oversees the creation, organization and maintenance of project files to ensure completeness and accuracy
Participates in the budget process with the department director by collecting, compiling and retrieving pertinent permitting data. Ensures division adherence to budget line-item allocation, utilizes forms and reports to ensure timely and accurate budget tracking
Compiles technical and statistical data and distributes to the appropriate staff, agencies and files
Creates, sorts, compiles, and maintains a variety of logs, other tracking tools, files records, reports, and other documents
Qualification
Required
Five (5) years of progressively responsible land development permit processing experience
High school diploma or GED
Bachelor's degree in urban planning, public administration, construction management, environmental science, civil engineering or a related field required
Must possess, or have the ability to possess within one month of hire date, a Washington State Driver's License
International Code Council (ICC) Permit Technician Certification
Must possess, or have the ability to possess within twelve months of hire date, International Code Council (ICC) Permit Specialist Certification
Preferred
Two (2) years of lead or supervisor experience, with specific experience as a lead in or supervisor in a related land use permit operation preferred
Benefits
Medical - choice of Premera Blue Cross or Kaiser Permanante.
Employer pays 100% of employee's monthly premiums and 90% of dependent/qualified domestic partner's premiums.
Vision
Dental
Employee Assistance Program
Dual Insurance Incentive Program
Vacation and Holiday Pay
Sick Leave
Jury Duty/Military Leave
State of Washington State Department of Retirement Systems (DRS)
457 Deferred Compensation (voluntary)
HRA/VEBA plan
Optional plans for life insurance, disability, and accident coverage
Flexible Spending Account Plan
Direct Deposit
Credit Union Membership
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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