Citadel Credit Union · 2 months ago
Mortgage Loan Officer
West Chester, PA
Full-time
Onsite
Mid, Senior Level
3+ years expCitadel Credit Union is seeking a Mortgage Loan Officer who will proactively solicit new residential mortgage business and sell Citadel mortgage products to meet established goals. The role involves developing a quality network of business relationships, responding to customer inquiries, and ensuring exceptional customer service while adhering to lending regulations.
Financial Services
Responsibilities
Develops and maintains successful relationships with business referral sources such as, realtors, financial planners, CPAs, commercial lenders, insurance agents, title companies, etc
Meet with prospective borrowers: Review/analyze credit and financial data; determine borrower financial objectives and goals; present appropriate Citadel products and programs and explain guidelines; apprise of pricing and lock rate as required; identify appropriate opportunities to sell additional products; collect supporting loan documentation as required and provide complete package to Mortgage Loan Processor
Utilizes Citadel training materials, reference tools and other resources to provide accurate and up-to-date loan program/policy information to both external customers and internal business partners
Provide professional and personalized service to our internal and external members by being courteous and respectful in all dealings
Inform first mortgage applicants of required documentation such as income and deposit verifications, mortgage statements, etc
Follow the mortgage application throughout the process by, communicating with the processors, underwriters, and closers
Attend purchase loan closings
Stay abreast of all available mortgage products and underwriting guidelines
Have a thorough understanding of mortgage lending regulations
Enter loans into Encompass and properly disclose all applications within three days of receipt of application
Comprehend the information in the title insurance commitment, appraisal, and credit report
Inform customer of application status and/or discuss other options
Calculate Private Mortgage Insurance premiums, pro-rate taxes and insurance for escrow accounts
Must keep informed of current trends in mortgage lending and market factors affecting mortgage lending
Qualification
Required
Understanding of Mortgage lending and the origination process
Knowledge of Fannie Mae, PMI, and Credit Union lending guidelines
At least three years of experience as loan originator and documented self-sourced annual closed loan volume of $35M
Must have excellent verbal and written communication and problem-solving skills
Excellent customer service and organizational skills
Preferred
Bachelor's degree preferred or equivalent work experience
Technical Knowledge: Microsoft Office, and experience with mortgage loan origination systems (Encompass) preferred
Proficient with automated underwriting systems such DU, TOTAL Scorecard and GUS
Company
Citadel Credit Union
Established in 1937, Citadel is a not-for-profit, member-owned credit union serving Greater Philadelphia.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Brown
President and CEO
William Brown
President and CEO
Recent News
2025-12-09
2025-10-25
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