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Home Instead · 2 months ago

Client Care Advisor

Goodyear, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

Home Instead is a company dedicated to providing compassionate home care for aging adults. The Client Care Advisor will oversee care plans, monitor care quality, and collaborate with clients and caregivers to ensure exceptional patient care and compliance in a home care environment.

Elder CareElderlyHealth CareProfessional Services

Responsibilities

Ensure documentation and care plans meet all compliance requirements

Support quality improvement and staff training

In Home Visits to enhance care, experience, and retention

Promote a culture of safety and excellence

Oversee and maintain the quality, accuracy, and compliance of all client care documentation and service delivery

Develop, review, and update care plans to reflect clients’ evolving needs

Provide ongoing education and support to caregivers and families to improve understanding and care outcomes

Monitor client satisfaction, engagement, and retention, ensuring issues are addressed quickly and compassionately

Conduct quality assurance audits, identify trends, and report findings to leadership

Support continuous improvement initiatives that enhance the client experience and caregiver performance

Partner with the team to keep clients safely on service and at home

Conduct regular chart and documentation audits for accuracy, completeness, and regulatory compliance

Review assessments, care plans, visit notes, and discharge summaries for quality assurance

Monitor quality metrics, patient satisfaction, and incident trends; prepare and present QA/QI reports to leadership

Coordinate and participate in Quality Improvement (QI) activities to enhance care outcomes and service delivery

Provide feedback, education, and training to staff on documentation, compliance, and quality standards

Ensure care is accurate, provide activities

Help monitor the care our clients receive in the home - support families with resources

Support the development and implementation of policies and procedures to improve overall quality and compliance

Qualification

Registered Nurse (RN)Healthcare quality assuranceStateFederal regulationsEMR systems proficiencyAttention to detailAnalytical abilityWritten communicationVerbal communicationTeam collaboration

Required

Education: Registered Nurse (RN) or Licensed Practical Nurse (LPN) preferred; equivalent experience in healthcare quality assurance accepted

Experience: Minimum 2-3 years in home health, home care, hospice, or healthcare quality/compliance

Knowledge of: State and federal home care regulations, OASIS documentation, HIPAA, infection control, and accreditation standards (e.g., Joint Commission, CHAP)

Skills: Strong attention to detail and analytical ability

Skills: Excellent written and verbal communication skills

Skills: Proficiency in EMR systems (Homecare Homebase, AlayaCare, MatrixCare, or similar)

Skills: Ability to work independently and collaboratively across teams