Jeanne D'Arc Credit Union · 2 months ago
Member Service Representative, PT24
Methuen, MA
Part-time
Onsite
Entry Level
$17/hr - $26/hr
1+ years expJeanne D'Arc Credit Union is dedicated to building careers and providing exceptional service to its members. The Member Service Representative will build member relationships, educate them on Credit Union products, and ensure compliance with policies while performing various transactions and service requests.
BankingVenture Capital
Responsibilities
Greets members and provides relevant information regarding transactions, products, and services
Takes responsibility for fulfilling member service requests, including account opening, access services, maintenance, domestic wires, loan applications, and funding within authorized signing authority
Adheres to all branch processes, procedures, policies, and compliance regulations
Demonstrates a commitment to learning and thoroughly understanding all Credit Union deposit and loan products and services
Performs individual settlement procedures and balances MSR cash drawer, daily transactions and assists with branch balancing
Actively engages in the relationship-building process through educating and referring Credit Union products and services
Takes responsibility for directing members to the appropriate department or resource for further information and services as necessary
Deescalates challenging member situations by problem-solving, exercising sound judgment and decision-making skills while demonstrating a special effort to say yes
Remains vigilant and aware of surroundings and reports unusual or suspicious behaviors, activity, or inconsistencies
Performs other job-related duties as assigned
Qualification
Required
One year of related experience is required
High school diploma or equivalent required or an equivalent combination of education and experience
Position requires significant contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication
Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service
Good verbal communication skills are required, including positive body language and tone and explaining financial concepts clearly and concisely
Patience, active listening, and sound judgment are required
Must have the ability to understand and communicate products, services, and regulations
Proficient Microsoft Office skills and the ability to learn the core system and other related software are required
Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team
Must be highly motivated, detail-oriented, organized, and efficient with multitasking
Must be able to work in a professional, fast-paced environment without sacrificing the quality and accuracy of work performed
This position requires standing, sitting, walking, reaching and lifting to 10 lbs. regularly
Benefits
Competitive pay
Outstanding benefits
Company
Jeanne D'Arc Credit Union
Jeanne D'Arc Credit Union is a banking firm that provides loans, credit, and checking services in Massachusetts.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joe Princi
SVP Chief Financial Officer
Brian Sousa
Senior Vice President & Chief Lending Officer
Recent News
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2026-01-07
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2025-11-08
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