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First Financial Bank · 1 day ago

Customer Service Representative, PF

Half Day, IL

Full-time

Onsite

Entry Level

2+ years exp

First Financial Bank is dedicated to providing excellent customer service and is seeking a Customer Service Representative. The role involves assisting customers with inquiries and providing information about banking products while adhering to compliance regulations.

BankingCreditDebit CardsFinanceFinancial ServicesLending

Responsibilities

Assist inbound customers inquiries via the telephone and emails to customer service call center in a timely, accurate and courteous manner

Follows Agile established guidelines regarding customer service and delivers excellent customer service in accordance with Valley’s and Agile’s mission statements

Services customers’ needs and inquiries; recommend on-line account access, and assists with other service needs

Discuss/loan products with existing and prospective customers

Follow up on all commitments to contribute to department service level standards

Prepare written correspondence to inquiries via e-mail or other methods of communication

Give basic rate and term exceptions to our Insurance Agency clients within specific underwriting guidelines

Comply with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC

Complete annual BSA training

Report suspicions of criminal activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the AML/BSA Compliance Department

Adhere to the VNB Code of Conduct and Service Quality Standards as well as department standards

Accept and execute other duties and responsibilities as assigned

Complete required annual regulatory training courses on a timely basis