Talan · 3 months ago
Production Support L1 Summit
New York, NY, USA
Full-time, Contract
Hybrid
New Grad, Entry Level
$110K/yr - $150K/yrTalan is an international consulting group specializing in innovation and transformation through technology. They are seeking a skilled Production Support Analyst to join their Global Markets IT Support team, where the role involves providing functional and technical support for business-critical applications and ensuring smooth operations for trading and support teams across regions.
ConsultingInformation ServicesInformation Technology
Responsibilities
Provide first-line functional and technical support for Global Markets applications used by teams in Equity Derivatives, Securities Lending, Global Macro (Rates, FX, Commodities), and Credit
Act as a key support contact for the Summit Front platform, ensuring reliability and responsiveness to Front Office users
Oversee end-of-day (NY) and start-of-day (APAC) processes in Summit, investigating and resolving incidents quickly
Manage and prioritize user requests, track incidents, and coordinate escalations with development and infrastructure teams
Partner with business and IT teams (both locally and globally) to troubleshoot issues, implement fixes, and plan upcoming releases
Contribute to business analysis efforts by helping define requirements and testing new functionalities in Summit Front
Maintain clear communication with stakeholders through regular updates and status reporting
Identify opportunities to streamline monitoring, automation, and incident management practices
Qualification
Required
Previous experience in IT Production or Application Support, ideally supporting Front Office environments in financial services
Strong knowledge of Summit Front and an understanding of trading workflows, pricing, and booking processes
Familiarity with financial instruments such as structured products, equity options, repos, TRS, interest rate derivatives, and credit products
Working knowledge of FIX protocol; SQL skills are a plus
Excellent communication and interpersonal skills to effectively support and liaise with Front Office users
Ability to manage multiple priorities in a fast-paced, high-pressure environment
Strong problem-solving mindset and attention to detail
Preferred
Experience with Agile practices is an advantage
Benefits
401(k) retirement plan with company matching
15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
8 paid holidays + 5 sick days + 2 personal days per year
Company health, dental, and vision insurance plans + FSA
Voluntary STD and LTD
Commuter/transit benefits
Company
Talan
Talan is a consulting firm specializing in technology innovation and transformation.
Founded in 2002
5001-10000 employees
H1B Sponsorship
Talan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$158.58MKey Investors
TowerBrook Capital PartnersLCL
2020-07-23Secondary Market
2018-07-20Series Unknown· $117.32M
2016-03-08Series Unknown
Leadership Team
Mehdi Houas
Fondateur
Philippe Cassoulat
Directeur Général
Recent News
2025-06-21
2024-11-19
Company data provided by crunchbase