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Boston Children's Hospital · 1 day ago

Senior IT Epic Analyst (Cupid)

Boston, MA

Full-time

Onsite

Mid, Senior Level

$99K/yr - $159K/yr

3+ years exp

Boston Children's Hospital is a leading healthcare institution, and they are seeking a Senior IT Epic Analyst with expertise in the Cupid application. The role involves managing the design, build, and ongoing support of the Epic Cupid application, applying a consultative approach to identify solutions, and leading complex troubleshooting efforts.

Health CareHospitalMedical

Responsibilities

Serves as a subject-matter expert with deep knowledge of Cupid, related non-Epic products/applications, and the supported operational processes

Independently manages the design, build/configuration, testing and ongoing support of Epic Cupid application areas

Applies a consultative approach, engages internal subject-matter experts in operations to understand current and anticipated needs

Conducts technology and operations analysis to identify root causes of complex problems

Presents recommendations to senior team members or management as appropriate

Advises operations on executing changes

Monitors ongoing processes and effectiveness of solutions

Participates in analyzing tickets and requests to identify need for project-based work

Leads or investigates and resolves complex tickets or requests that cross-supported applications encompass a broader process, or are difficult to initially define

Resolves more advanced issues related to vendor peripheral device support

Performs advanced configuration or customization to address business or clinical needs

Modifies builds incorporating significant edits, whole new functionality, numerous cross-application integrations, complex logic, creation of new templates

Records decisions and applicable business rules and prepares or may assist in preparing user documentation

Performs or leads unit system, integrated, and specialty application testing

Manages the implementation of supported core application changes with third party, Epic-eligible vendors and/or internal proprietary applications to ensure integration

Assesses integration requirements for the supported core Epic applications to meet needs of the project

Coordinates Epic integration requirements for non-Epic applications with appropriate IT team in conjunction with vendor support

Maintains, upgrades, and tests associated third party integrations

Participates in upgrades by owning release notes that impact multiple areas within the supported applications and that require coordination across teams

Communicates major milestones to project team and customers

Escalates to manager as appropriate

Creates, maintains, and updates integrated test scripts with each upgrade

Performs ongoing advanced system maintenance

Participates in presentations or updates to leadership

Engages in ongoing communications with multiple teams related to supported application and operational processes

Provides feedback to management on policies, procedures, and best practices

Manages project work, ensuring completion according to schedule and coordinates with assigned project managers

May present at national forums, attend Epic related conferences and trainings

Qualification

Epic Cupid certificationEpic application supportElectronic Health RecordsAdvanced configurationProject managementCommunication skillsLeadership skills

Required

Bachelor's degree preferred. An associate's degree with an additional 2 years of experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a Bachelor's degree

3-5 years of experience directly involved in Epic application support and implementation performing builds in Cupid. Demonstrated experience performing moderately complex builds

Experience as a super-user of an Electronic Health Records systems generally, if not Epic specifically

Epic – Cupid certification required