ADP · 2 days ago
Benefit Payments, Team Lead
Salem, NH
Full-time
Onsite
Mid, Senior Level
2+ years expADP is a comprehensive global provider of cloud-based human capital management solutions. The Operations Team Lead will monitor the workload and assignments of the Benefit Payments team, handle escalated issues, and implement departmental policies to improve service and minimize financial liability.
Bookkeeping and PayrollConsultingHuman ResourcesOutsourcingPaymentsSoftware
Responsibilities
Monitor the workload and assignments of the Benefit Payments team
Handle first line escalated issues and work with management to achieve departmental business goals
Implement departmental policy and procedures to continually improve service, minimize financial liability, promote collaboration with all partners, provide feedback, and have limited supervision by the Operations Director/Manager
Responsible for Benefit Payments processing to include check processing, check production, tax and DDA reconciliation, and determining appropriate corrective action to resolve issues and minimize impact to clients and E&O
Serve as a resource for team members, based on a strong working knowledge of the team's responsibilities and each associate's development plan and training needs
Lead daily activities of the team to ensure that all work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals
Train and mentor team members; coordinate additional training as needed with leadership support and provide feedback to leadership on each team member's performance
Prioritize critical issues, provide technical support, guidance, and direction to ensure the right client support is delivered in a timely and effective manner
Provide first level client escalation for issues. Develop an action plan and oversee resolution efforts pertaining to the client orders and service level expectations
Provide direct feedback to associates on opportunities to enhance services provided to the client
Provide ideas for process improvements, assist with updating documentation, and supporting change management
Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed
Qualification
Required
2+ years working within the financial industry with either 401K, Tax and/or Banking
1+ years of leadership experience either managing direct reports, being a team SME and/or team mentor
Experience noted above, OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact
Bachelor's Degree or its equivalent in education and experience with a Major Area of Concentration in Math, Computer Science, Business, or Accounting
2-3 Years Minimum with 1-2 years of successful experience as an Operations Technical Analyst or equivalent experience
Preferred
A college degree is great but not required. What's more important is having the skills to do the job
Company
ADP
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
10001+ employees
H1B Sponsorship
ADP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (531)
2024 (386)
2023 (340)
2022 (523)
2021 (342)
2020 (353)
Funding
Current Stage
Public CompanyTotal Funding
$17.1B2025-06-27Post Ipo Debt· $7.05B
2025-05-06Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Carlos Rodriguez
President & Chief Executive Officer
Maria Black
President and CEO
Recent News
Business Wire
2025-12-17
MarketScreener
2025-12-17
2025-12-16
Company data provided by crunchbase