LANgineers, Inc. ยท 2 months ago
LANgineers
United States
Full-time
Remote
Entry, Mid Level
2+ years exp*LANgineers, Inc.* is a Cloud Hosted VoIP Provider that has been in operation since 1993. They are seeking an experienced Executive Assistant to provide organizational support, manage customer interactions, assist in sales processes, and ensure billing accuracy while delivering high-quality customer service.
Information TechnologyTelecommunicationsVoIPWireless
Responsibilities
Make the intro call to the customer and collect all required information
Serve as the contact point for the new customer and provide install progress reports
Schedule the install tech and arrange the install time with the customer
Moderate tasks in every new customer template
Call the customer to collect a list of their published phone numbers and other necessary information
Collect the COB (Copy of Bill) from the customer
Port in new customer numbers
Send sales-dictated proposals to prospects
Verify the normalized prospect address with the USPS database
Confirm the legal business name with the Secretary of State (SOS) and the DBA name
Check the 401K database for the Employer Identification Number (EIN)
Create and send sales orders to prospects via DocuSign & Adobe ESign
Run customer portfolio reports and generate lists of customers up for renewal
Verify that the new customer seat count matches the signed sales order
Process and maintain sales files
Update the 'sold' list to track sales and agent commission payouts
Update the list with Firm Order Commitment (FOC) dates
Create bill transactions for agent work hours
Create a new invoice for the Credit team to fund the deal
Interact with finance banks
Create a new invoice for the customer's first month
Create a monthly memorized invoice for ongoing customer billing
Generate reports
Provide a high level of customer service
Answer inbound phone calls and redirect callers as needed
Moderate customer support tickets to maintain quality care through constant contact with customers
Schedule customer appointments, including: Moves, New installs, Repairs, Training
Qualification
Required
Prior office experience required
Minimum of 2 years of experience as an administrative assistant
Minimum of 2 years of experience demonstrating accurate data entry
Minimum of 1 year of experience utilizing QuickBooks, MS Word, Excel, Outlook, and the Internet
Highly detail-oriented
Minimum of 1 year of general administrative experience
Desire to promote Best Practices
Ability to handle multiple tasks and coordinate various assignments while maintaining poise and excellent customer service
Ability to be proactive and work independently
Strong organizational, time management, and communication skills
Preferred
Strong math and/or accounting skills preferred
Company
LANgineers, Inc.
LANgineers VoIP Hosted PBX is simply the best telephone system in the world.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase